Service Advisor: Customer Care & Service Sales Pro

Lithia; Chester; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

33 days holiday

Birthday day off

Family Leave Policies

Salary Sacrifice car scheme

Volunteer day

Long service milestones

Career training

Cycle to work

Discounts on car purchases and aftersa

Referral scheme

Job summary

Evans Halshaw Ford in Chester is seeking a Service Advisor to act as the main link between customers and the workshop. You will guide customers through the service journey, promote health checks and service plans, and work with technicians to ensure timely, transparent updates.

The role emphasizes customer care, sales opportunity, and brand representation within a fast-paced environment. With a base salary and an OTE, you’ll benefit from competitive rewards, a focus on development, and

Qualifications

• Strong customer care and sales mindset required.
• Digital competence with Microsoft Office and dealership IT platforms.

Responsibilities

• Act as a key contact for service customers from check-in to follow-up.
• Promote and upsell Service Care Plans and vehicle health checks.
• Coordinate with technicians to ensure timely repairs and updates to customers.
• Manage courtesy car bookings and service scheduling.
• Build knowledge of products and services to represent the Lithia brand with excellence.

Skills

Customer service

Sales mindset

Digital literacy

MS Office

Tools

Dealership IT platforms

Job description

Evans Halshaw Ford in Chester is seeking a Service Advisor to act as the main link between customers and the workshop. You will guide customers through the service journey, promote health checks and service plans, and work with technicians to ensure timely, transparent updates.

The role emphasizes customer care, sales opportunity, and brand representation within a fast-paced environment. With a base salary and an OTE, you’ll benefit from competitive rewards, a focus on development, and