Service Advisor - Car Service & Growth Career Path

Confidential; Warrington; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Enhanced Annual Leave

Company Sick Pay

Career Development

Time and a half for Overtime

Long Service Awards

Discounted Car Schemes

Discount and Saving Scheme

Staff Retention Rewards

Employee of the Month

Company Events and Gifts

Company Apartment in Spain for you and

Company Apartment in Spain for you and

Bonus & Commission

Pension Options

Free Flu Jabs and Eye Tests

Confidential Wellness Support

Free Tea and Coffee

Job summary

Confidential in Warrington is seeking an experienced Service Advisor to act as the first point of contact for Aftersales customers. You will check vehicles in and out, liaise with customers to ensure an exceptional experience and secure future work, and handle service/repair requests efficiently.

You will follow up systematically, pursue upsell opportunities and promote additional products and services in collaboration with the Workshop Controller and Service Manager.

Qualifications

• Experience in a customer-facing role, ideally in a franchised car dealership.
• Strong customer service and communication skills.
• Proactive in follow-up and upsell to increase workshop workload.

Responsibilities

• Act as the first point of contact for Aftersales customers, check vehicles in and out.
• Liaise with customers to ensure a superior experience and secure future work.
• Handle service and repair requests efficiently and courteously.
• Follow up regularly, upsell and prospect to maintain service volume.
• Promote additional products and services in coordination with Workshop Controller and Service Manager.
• Demonstrate strong customer skills, preferably from a franchised dealership.

Skills

Customer service

Communication

Job description

Confidential in Warrington is seeking an experienced Service Advisor to act as the first point of contact for Aftersales customers. You will check vehicles in and out, liaise with customers to ensure an exceptional experience and secure future work, and handle service/repair requests efficiently.

You will follow up systematically, pursue upsell opportunities and promote additional products and services in collaboration with the Workshop Controller and Service Manager.