Service Advisor - Automotive Care & Customer Experience

Pembrook Resourcing; Cheltenham; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Training and development opportunities

Career progression

Supportive aftersales environment

Job summary

Unknown is seeking an experienced Service Advisor in Cheltenham to join an established automotive dealership. You will manage multiple vehicles and customer conversations, balancing expectations with workshop capacity and ensuring clear communication throughout the service process.

The role focuses on accurate job cards, transparent estimates, and building lasting customer relationships while aiming for high customer satisfaction metrics.

Qualifications

• Previous experience as a Service Advisor within an automotive dealership.
• Excellent communication skills, face-to-face and over the phone.
• Confident with customers and able to manage busy workshop environments.

Responsibilities

• Book vehicles into the workshop and capture exact customer needs.
• Prepare accurate job cards with essential information.
• Liaise with Technicians and the aftersales team.
• Provide clear estimates and explain recommended work to customers.

Skills

Service advisory experience

Customer communication

Organised under pressure

Driving licence

Job description

Unknown is seeking an experienced Service Advisor in Cheltenham to join an established automotive dealership. You will manage multiple vehicles and customer conversations, balancing expectations with workshop capacity and ensuring clear communication throughout the service process.

The role focuses on accurate job cards, transparent estimates, and building lasting customer relationships while aiming for high customer satisfaction metrics.