Service Advisor | Customer-Centric Auto Care & Car Benefits

Swansway Group; Preston; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Increased holiday entitlement

Birthday off

Employee Assistance Programme

Company Pension Scheme

Long service recognition

Staff discounts

Car Benefit Scheme

Cycle to Work

Job summary

Swansway Motor Group in England is seeking a dynamic Service Advisor to join our thriving team. As the face of the aftersales department you will deliver exceptional service and ensure customers leave informed and satisfied.

With at least 12 months' experience in a dealership, you will manage bookings, assist with upselling, handle inquiries by phone, email or walk-ins and support the team during busy periods.

Qualifications

• 12 months' experience as a Service Advisor in a dealership environment.
• A flexible team player attitude to support the aftersales team during busy periods.
• A results-focused mindset with resilience to overcome obstacles.
• A strong technical awareness or understanding of vehicles and components.
• Experience in upselling products or services, with a valid driving licence.

Responsibilities

• Providing informed, responsive, and efficient service to customers via telephone, email, or walk-ins.
• Meeting and greeting customers, qualifying work, and identifying additional needs during drop-offs.
• Seeking continuous customer service improvements within the aftersales department.
• Booking workshop tasks accurately and ensuring effective communication.
• Managing customer communication and providing timely updates on repairs.

Skills

Customer service

Upselling

Vehicle knowledge

Communication

Team player

Job description

Swansway Motor Group in England is seeking a dynamic Service Advisor to join our thriving team. As the face of the aftersales department you will deliver exceptional service and ensure customers leave informed and satisfied.

With at least 12 months' experience in a dealership, you will manage bookings, assist with upselling, handle inquiries by phone, email or walk-ins and support the team during busy periods.