Service Advisor Car Dealership

TN United Kingdom; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Service Advisor to enhance their customer care team. In this role, you will interact with customers, providing them with essential information about their vehicle services and repairs. Your expertise will ensure that customers receive accurate estimates and timely updates, contributing to a seamless service experience. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and loyalty. If you have a passion for automotive service and a commitment to excellence, this role is perfect for you.

Qualifications

• 2+ years of experience as a Service Advisor in a car dealership.
• Strong customer service and communication skills are essential.

Responsibilities

• Ensure customers are informed about service and repair needs.
• Advise on repair costs and additional products.

Skills

Customer Service

Communication Skills

Sales Skills

Time Management

Tools

In-house Computer Systems

Job description

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Job Opportunity: Service Advisor

We are currently working with a main car dealership that is looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times.

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

Service Advisor Duties include:

1. Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
2. Advising on estimated costs of repairs and work to be undertaken
3. Selling additional products as appropriate to customers’ needs
4. Advising on timescales and collection arrangements
5. Producing job cards on in-house computer systems
6. Updating customer and vehicle records
7. Documenting all warranty work in accordance with manufacturer policy
8. Preparing and completing invoices

Requirements for this Service Advisor position include:

• At least 2 years’ experience working as a Service Advisor