Service Advisor Car Dealership

TN United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance their customer service team. In this role, you will be the first point of contact for customers, ensuring they are informed about their vehicle's service and repair needs. With a focus on professionalism and courtesy, you will advise on costs, sell additional products, and manage service records. This is an exciting opportunity to join a growing team that values high standards of customer care and offers a supportive work environment. If you have a passion for the automotive industry and excellent communication skills, this role is perfect for you.

Qualifications

• 2+ years of experience as a Service Advisor in a car dealership.
• Strong customer service and communication skills.

Responsibilities

• Ensure customers are informed about service and repair needs.
• Produce job cards and update customer records.

Skills

Customer Service

Communication

Sales Skills

Time Management

Tools

In-house Computer System

Job description

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Job Opportunity: Service Advisor

We are currently working with a main car dealership that is looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times.

As a Service Advisor, you will ensure the highest standards of courtesy and professionalism when interacting with customers and members of the public.

Service Advisor Duties include:

1. Ensuring customers are aware of service and repair work required for their vehicles in a professional manner.
2. Advising on estimated costs of repairs and work to be undertaken.
3. Selling additional products as appropriate to customers’ needs.
4. Advising on timescales and collection arrangements.
5. Producing job cards on the in-house computer system.
6. Updating customer and vehicle records.
7. Documenting all warranty work in accordance with manufacturer policy.
8. Preparing and completing invoices.

Requirements for this Service Advisor position include:

• At least 2 years’ experience working as a Service Advisor.