Service Advisor: Build Trusted Customer Relationships

Vertu Motors plc; Gloucester; Remote; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Rewards platform discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Renault Gloucester is recruiting a Service Advisor to join our established team in Gloucester. The role focuses on acting as the relationship manager between customers and the workshop, ensuring outstanding satisfaction and clear communication throughout service or repair.

We offer a £32,000 basic salary plus company benefits and ongoing training opportunities, with a supportive environment that emphasizes personal development and progression within a leading UK motor retailer.

Qualifications

• Previous customer facing service experience is essential.
• Strong customer focus with excellent communication and relationship skills.
• Ability to work in a fast-paced environment and meet targets/deadlines.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair of their vehicle.
• Upsell additional products and services where appropriate.
• Follow up with customers to ensure satisfaction with work carried out.

Skills

Customer service

Communication

Relationship management

Job description

Vertu Renault Gloucester is recruiting a Service Advisor to join our established team in Gloucester. The role focuses on acting as the relationship manager between customers and the workshop, ensuring outstanding satisfaction and clear communication throughout service or repair.

We offer a £32,000 basic salary plus company benefits and ongoing training opportunities, with a supportive environment that emphasizes personal development and progression within a leading UK motor retailer.