Service Advisor: Build Relationships & Drive Service Growth

Vertu Motors plc; Gloucester; Remote; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

25 days holiday rising with service

Rewards platform with discounts

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity

Zusammenfassung

Vertu Ford Gloucester is seeking a Service Advisor to join our established motor-retail team in Gloucester. You will act as the relationship manager between customers and the workshop, ensuring outstanding satisfaction and smooth service experiences.

You will set expectations, stay in touch during service or repair, upsell additional products, and follow up to guarantee happiness with the work performed. Training and development opportunities are provided, with a competitive salary and benefits

Qualifikationen

• Customer-facing experience is essential.
• Strong communication and relationship skills.

Aufgaben

• Set customer expectations during service or repair and keep in touch throughout.
• Upsell additional products and follow up to ensure satisfaction.
• Act as the liaison between customer and workshop to maintain high satisfaction.

Kenntnisse

Customer service

Communication

Relationship management

Target driven

Jobbeschreibung

Vertu Ford Gloucester is seeking a Service Advisor to join our established motor-retail team in Gloucester. You will act as the relationship manager between customers and the workshop, ensuring outstanding satisfaction and smooth service experiences.

You will set expectations, stay in touch during service or repair, upsell additional products, and follow up to guarantee happiness with the work performed. Training and development opportunities are provided, with a competitive salary and benefits