Service Advisor: Build Relationships & Grow Your Career

Vertu Motors plc; York and North Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Access to online rewards platform with

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Motors plc is offering a Service Advisor role at our York BMW dealership. A £31,000 basic salary is provided for a 44-hour week, with one Saturday in seven.

Overtime compensates any Saturday worked, and a strong emphasis is placed on building warm, trusted customer relationships with the workshop team. You will manage customer communications throughout service or repair, upsell products, and ensure high satisfaction.

Qualifications

• Previous customer facing service experience is essential.
• Customer focus, relationship maintenance and communication skills are paramount.
• Ability to work in a fast-paced environment while meeting targets and deadlines.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set customer expectations and keep in touch during service or repair.
• Upsell additional products and follow up to ensure satisfaction with the work.

Skills

Customer service experience

Communication skills

Relationship management

Job description

Vertu Motors plc is offering a Service Advisor role at our York BMW dealership. A £31,000 basic salary is provided for a 44-hour week, with one Saturday in seven.

Overtime compensates any Saturday worked, and a strong emphasis is placed on building warm, trusted customer relationships with the workshop team. You will manage customer communications throughout service or repair, upsell products, and ensure high satisfaction.