Service Advisor

Confidential; Oxford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Manufacturer training

In-house training

Career development opportunities

Pension scheme

Employee discounts

Modern dealership facilities

Supportive team environment

Job summary

Confidential in Oxford is seeking a professional and customer-focused Service Advisor to join our busy aftersales team. You will be the link between customers and the workshop, ensuring exceptional service while supporting efficient service operations.

The ideal candidate has experience in automotive aftersales or customer service, strong communication, organisational skills, and a full UK driving licence (preferred).

Qualifications

• Experience in automotive aftersales or customer service is required.
• Excellent communication and interpersonal skills are essential.
• Strong organisational and admin abilities with attention to detail.
• Full UK driving licence preferred.

Responsibilities

• Greet customers and manage service and repair bookings.
• Record customer concerns and vehicle requirements accurately.
• Liaise with workshop technicians on progress and extra work.
• Provide customers with updates during repairs.
• Prepare and explain service invoices and costs.
• Promote and sell additional aftersales products and services.
• Complete all administrative tasks accurately and on time.
• Maintain high customer satisfaction and retention.
• Handle queries and complaints professionally.
• Collaborate with service and parts colleagues.

Skills

Strong communication

Interpersonal skills

Organisational abilities

Administrative abilities

Attention to detail

Full UK driving licence (preferred)

Tools

Dealership management systems

Job description

Service Advisor - Oxford

Location: Oxford

Salary: £30,000 - £38,000 OTE

Job Type: Full-Time, Permanent

About the Role

We are looking for a professional and customer-focused Service Advisor to join a busy and successful aftersales team in Oxford. Acting as the key link between customers and the workshop, you will ensure every customer receives exceptional service while supporting the efficient operation of the service department.

This is an excellent opportunity for an experienced Service Advisor or a customer service professional with automotive experience who is looking to develop their career within a reputable dealership environment.

Key Responsibilities

• Greet customers and manage service and repair bookings.
• Accurately record customer concerns and vehicle requirements.
• Liaise with workshop technicians regarding vehicle progress and additional work requirements.
• Provide customers with updates throughout the repair process.
• Prepare and explain service invoices and associated costs.
• Promote and sell additional aftersales products and services where appropriate.
• Ensure all administrative tasks are completed accurately and on time.
• Maintain high levels of customer satisfaction and retention.
• Handle customer queries and complaints professionally and effectively.
• Work closely with colleagues across the service and parts departments.

Requirements

• Previous experience as a Service Advisor, Customer Service Advisor, or similar customer-facing role within the automotive industry.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to work effectively in a fast-paced environment.
• Experience using dealership management systems is advantageous.
• Strong attention to detail and customer-focused approach.
• Full UK driving licence preferred.

What's on Offer

• Competitive salary package with realistic OTE of £30,000 - £38,000.
• Manufacturer and in-house training.
• Career development opportunities.
• Pension scheme.
• Employee discounts and benefits package.
• Supportive and professional team environment.
• Modern dealership facilities.

Ideal Candidate

The successful candidate will be passionate about customer service, highly organised, and capable of building strong relationships with customers and colleagues alike. You will take pride in delivering an excellent customer experience while helping the aftersales department achieve its performance objectives.

Salary: £30,000 - £38,000 OTE

Location: Oxford

Position: Full-Time, Permanent

Industry: Automotive Aftersales / Service Department