Service Advisor | Bognor regis

Hawk Hiring; Bognor Regis; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Manufacturer-led training

Life Assurance

Gym discounts

Employee Assistance Programme (BEN)

Staff discounts on vehicles, servicing

Job summary

Hawk Hiring in Bognor Regis is seeking a Service Advisor to join our busy, family‑owned workshop. The role offers a competitive salary with a performance-based bonus and a supportive training environment to grow with manufacturer standards.

You will meet and greet customers, coordinate with the workshop team, and handle high volumes of inquiries while ensuring timely customer handovers and satisfaction.

Qualifications

• Requirements: Previous experience in a busy automotive Service Advisor role, strong IT literacy, and excellent phone communication skills are essential.

Responsibilities

• Meet and greet customers in a friendly, professional manner and book vehicles into the workshop.
• Liaise with the technical team to track vehicle progress and ensure handover at the promised time.
• Handle high volumes of customer inquiries by phone, set up onward travel, and keep clients updated.
• Provide transparent guidance on required repairs while maintaining product and brand knowledge.
• Maintain excellent communication and strive to deliver world-class customer service.

Job description

Service Advisor

Are you a driven, customer-focused Service Advisor looking to thrive in a fast-paced environment? We are seeking an experienced Service Advisor to join our close-knit team in Bognor Regis, offering the ideal mix of a supportive family-owned business culture and top-tier manufacturer standards.

About Us

At our modern workshop in Bognor Regis, we take great pride in delivering world-class customer service and top-tier vehicle care. As an established, family-owned business, we aim to meet or exceed our customers' expectations every day. We provide a positive, busy working environment where your communication skills and efficiency are genuinely valued, giving you full support to grow through manufacturer-led training without the corporate grind.

What is in it for you:

• Salary: Up to £32,000 per annum (DOE) + Performance-Based Bonus
• Hours: Full-Time, Permanent
• Perks: 25 days annual leave + 8 bank holidays, comprehensive manufacturer-led training, Life Assurance, Gym discounts, Employee Assistance Programme via BEN, and staff discounts on vehicles, servicing, and parts.

What you will be doing:

• Meeting and greeting customers in a friendly, professional manner and booking vehicles into the workshop.
• Liaising with the technical team to track vehicle progress and ensuring customer handover occurs at the promised time.
• Handling high volumes of customer telephone inquiries, setting up onward travel arrangements, and keeping clients updated.
• Providing transparent guidance on required repairs while maintaining thorough product and brand expertise.
• Requirements: Previous experience in a busy automotive Service Advisor role, strong IT literacy, and excellent phone communication skills are essential.

Commutable Locations:

This role is based in Bognor Regis, making it an easy commute from Chichester, Littlehampton, Arundel, and Worthing.