Service Advisor

Confidential; Eastbourne; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Free onsite parking

Staff discount on servicing

Workplace pension

Job summary

Confidential in Eastbourne is seeking a Service Advisor to join a busy team. You will handle front-line customer interactions, advise on tyres, servicing and repairs, and coordinate with technicians to ensure smooth completion of work.

The role requires automotive experience, knowledge of tyres and brakes, and a strong focus on service quality. A full UK driving licence is essential, with Monday–Friday hours and Saturday rota coverage in Eastbourne.

Qualifications

• Previous automotive, tyre, or fast-fit experience.
• Knowledge of tyres, brakes and vehicle maintenance.
• Excellent customer service and communication skills.
• Confident dealing with customers face-to-face and over the phone.
• Strong organisational skills with multi-tasking.
• Full UK driving licence is essential.

Responsibilities

• Dealing with customers face-to-face, over the telephone and via email.
• Advising on tyres, servicing and repairs.
• Checking vehicles in and recording information.
• Preparing quotations for tyres, servicing, brakes, suspension and other repairs.
• Liaising with technicians and updating customers.
• Contacting customers for additional work and authorisation.
• Creating and closing job cards, processing invoices and payments.
• Assisting with workshop planning and organisation.
• Working towards targets while delivering excellent service.

Skills

Customer service

Communication

Organisation

Car maintenance

Tools

Workshop management software

Job description

We are delighted to be working alongside an established and highly reputable company, as they seek to recruit a Service Advisor to join their friendly and busy team in Eastbourne.

This is a great opportunity for someone who has previous experience within a similar role and ideally has a good understanding of tyres, brakes and general vehicle maintenance. You will be the main point of contact for customers, ensuring they receive an excellent level of service from their initial enquiry through to completion of work on their vehicle.

Key responsibilities

• Dealing with customers face-to-face, over the telephone and via email
• Understanding customer requirements and advising on tyres, servicing and repairs
• Checking vehicles in and ensuring customer and vehicle information is recorded accurately
• Preparing quotations for tyres, servicing, brakes, suspension and other repairs
• Liaising closely with technicians and keeping customers updated on the progress of their vehicle
• Contacting customers regarding any additional work required and gaining authorisation
• Creating and closing job cards, processing invoices and taking payments
• Assisting with the daily planning and organisation of the workshop
• Working towards agreed targets whilst maintaining excellent customer service

Requirements

• Previous experience within a similar automotive, tyre or fast-fit environment
• Knowledge of tyres, brakes and general vehicle maintenance
• Excellent customer service and communication skills
• Confident dealing with customers both face-to-face and over the telephone
• Strong organisational skills with the ability to manage multiple tasks at once
• Confident using computers and customer/workshop management systems
• Full UK driving licence (essential)

Salary, Hours & Benefits

• £32,000
• Monday to Friday 8am to 5:30pm + Saturday mornings on a rota, 8:30am to 12pm
• Based in Eastbourne
• Free onsite parking
• Staff discount on servicing, wheels, brakes and more, also extended to family members
• Standard holidays plus Bank Holidays
• Workplace pension
• PPE provided

This is an excellent opportunity for someone with previous automotive experience who enjoys working with customers and is looking to join a busy, friendly and established environment.