Service Advisor

Perfect Placement; Bapchild; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Competitive salary up to £35,000 per年

Performance-based bonus

Weekday hours 08:30–17:30

28 days holiday incl. Bank Holidays

Online GP services and wellbeing

Paid overtime

Professional working environment

Luxury brands like Jaguar, Land Rover,

BMW

Job summary

Perfect Placement is recruiting on behalf of a client, a reputable independent prestige vehicle specialist based in Sittingbourne, Kent, for the role of Service Advisor. You will greet customers, assess needs, and coordinate with technicians to ensure accurate diagnostics and clear communication.

This position offers a competitive salary up to £35,000, a performance-based bonus, Monday to Friday hours 08:30–17:30, 28 days holiday incl.

Qualifications

• Proven experience in a customer service or sales role within the automotive sector.
• Strong mechanical knowledge or experience working with vehicle servicing and repairs.
• Familiarity with prestige vehicle brands such as Jaguar, Land Rover, and BMW is desirable.
• Full UK driving licence is essential.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Assess customer vehicle needs and advise on maintenance and repairs.
• Handle vehicle sales enquiries, providing information, scheduling appointments, and referring leads to the sales team.
• Collaborate with technicians to ensure accurate diagnostics and customer communication.
• Maintain comprehensive records of customer interactions, service requests, and sales leads.
• Keep customers informed of vehicle progress, costs, and estimated timeframes.
• Promote additional services and vehicle sales opportunities where appropriate.
• Process payments accurately in line with company procedures.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Support the team in maintaining a clean, organised, and professional customer environment.

Skills

Customer service

Sales

Communication

Organization

Prestige vehicles

Job description

We are recruiting on behalf of our client, a reputable independent prestige vehicle specialist based in Sittingbourne, Kent, for the position of Service Advisor.

Benefits for the successful Service Advisor will include:

• Competitive salary of up to £35,000 per annum, depending on experience
• Performance-based bonus structure
• Monday to Friday working hours, 08:30 to 17:30, with no weekend work
• 28 days holiday inclusive of Bank Holidays
• Access to online GP services and wellbeing support programs
• Paid overtime opportunities
• Supportive and professional working environment
• Opportunities to work with luxury brands such as Jaguar, Land Rover, and BMW

Duties include:

• Greet customers promptly and professionally upon arrival
• Assess customer vehicle needs and advise on maintenance and repairs
• Handle vehicle sales enquiries, providing information, scheduling appointments, and referring leads to the sales team
• Collaborate with technicians to ensure accurate diagnostics and customer communication
• Maintain comprehensive records of customer interactions, service requests, and sales leads
• Keep customers informed of vehicle progress, costs, and estimated timeframes
• Promote additional services and vehicle sales opportunities where appropriate
• Process payments accurately in line with company procedures
• Follow up with customers post-service to ensure satisfaction and encourage repeat business
• Support the team in maintaining a clean, organised, and professional customer environment

Requirements for the Service Advisor position:

• Proven experience in a customer service or sales role within the automotive sector
• Strong mechanical knowledge or experience working with vehicle servicing and repairs
• Familiarity with prestige vehicle brands such as Jaguar, Land Rover, and BMW is desirable
• Ability to identify sales opportunities and communicate effectively with customers
• Excellent organisational and time-management skills
• Professional and approachable demeanour with strong communication skills
• Full UK driving licence is essential

If you are a dedicated Service Advisor seeking to contribute to a well-established independent specialist and enjoy working with luxury vehicles, this is an opportunity not to be missed.