Service Advisor

Tru talent; Woodbury; On-site; GBP 29,000 - 36,000; Full time

Job summary

Tru Talent is seeking a Service Advisor in Exeter for a busy commercial vehicle dealership. You will deliver excellent customer service while coordinating workshop bookings, repairs and vehicle handovers.

Key responsibilities include recording faults, managing workshop loading, updating customers on progress, and explaining repairs and warranty information. The role also involves handling payments and promoting aftersales services and service contracts.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Ability to manage bookings and prioritise workloads.
• Professional approach to handling customer queries and payments.

Responsibilities

• Booking customers and accurately recording vehicle faults.
• Managing workshop loading and raising job cards.
• Keeping customers updated on repair progress and completion times.
• Explaining repairs, service requirements and warranty information.
• Arranging payments, vehicle handovers and MOT inspections.
• Promoting aftersales services and service contracts.

Skills

Customer service

Communication

Organisation

Bookings

Payments

Job description

Service Advisor

Location: Exeter

Salary: £32,600 per annum

Hours: Monday-Friday, 7:00am-4:00pm or later shift options available, plus Saturdays mornings on rota

Join a busy commercial vehicle dealership as a Service Advisor, delivering excellent customer service while coordinating workshop bookings, repairs and vehicle handovers.

Key Responsibilities of a Service Advisor

• Booking customers and accurately recording vehicle faults
• Managing workshop loading and raising job cards
• Keeping customers updated on repair progress and completion times
• Explaining repairs, service requirements and warranty information
• Arranging payments, vehicle handovers and MOT inspections
• Promoting aftersales services and service contracts

Skills and Qualifications for a Service Advisor

Essential

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Ability to manage bookings and prioritise workloads
• Professional approach to handling customer queries and payments

Desirable

• Experience in a commercial vehicle dealership or workshop environment
• Knowledge of vehicle servicing, repairs and MOT requirements