Service Advisor

Allscreens Nationwide Ltd; Portree; On-site; GBP 21,000 - 29,000; Full time

Job summary

A busy garage in Portree, Scotland, seeks an organised Service Advisor to join Allscreens Nationwide Ltd. You will be the main contact for customers and technicians, booking vehicles into the workshop and ensuring smooth day-to-day operations.

Responsibilities include managing the diary, preparing job cards, estimates and invoices, taking payments and maintaining accurate customer records. Experience in motor trade or admin is helpful but not essential.

Qualifications

• Excellent customer service and communication skills.
• Confident and professional telephone manner.
• Good organisational skills and ability to manage a busy diary.
• Comfortable using computers, invoicing systems and email.
• Ability to communicate clearly between customers and technicians.
• Able to prioritise jobs and work effectively in a busy environment.
• Reliable, punctual and able to work well as part of a team.
• Full UK driving licence preferred, but not essential.

Responsibilities

• Book jobs and manage the workshop diary to keep work flowing smoothly.
• Answer customer enquiries by phone, email and in person; explain work required.
• Prepare job cards, estimates and invoices; take payments and maintain records.
• Order parts and liaise with suppliers to ensure on-time delivery.
• Monitor job progress with technicians and adjust priorities as needed.

Skills

Customer service

Communication

Time management

Telephone manners

Tech literacy

Teamwork

Driving licence

Tools

Invoicing software

Email/CRM

Job description

Salary: Salary is competitive and dependent on experience

We are looking for an organised, professional and customer-focused Service Advisor to join our busy garage and help manage the day-to-day running of the business.

As the main point of contact between our customers and technicians, you will be responsible for ensuring jobs are booked, organised and completed as smoothly as possible. You will handle customer enquiries by phone, email and in person, book vehicles into the workshop, manage the daily diary and help plan the technicians’ workload.

The role will involve speaking with customers to understand their vehicle requirements, recording accurate job information and keeping customers informed throughout the repair or servicing process. You will explain any additional work required, obtain customer authorisation where necessary and make sure customers receive a friendly and professional service from their initial enquiry through to vehicle collection.

You will also be responsible for preparing job cards, estimates and invoices, taking payments and maintaining accurate customer and vehicle records. A key part of the position will be ordering parts, liaising with suppliers, checking availability and prices, and ensuring the correct parts arrive in time for scheduled work.

You will work closely with our technicians to monitor the progress of jobs, organise the workshop diary and help ensure work is completed efficiently and on time. This includes managing changing priorities, arranging future bookings and communicating any delays or changes clearly to customers.

The ideal candidate will be confident dealing with customers, comfortable working in a busy environment and able to manage several tasks at once. Previous experience within the motor trade or in an administrative role would be beneficial, but not essential.

Skills:

- Excellent customer service and communication skills

- Confident and professional telephone manner

- Good organisational skills and ability to manage a busy diary

- Comfortable using computers, invoicing systems and email

- Ability to communicate clearly between customers and technicians

- Able to prioritise jobs and work effectively in a busy environment

- Reliable, punctual and able to work well as part of a team

Full UK driving licence preferred, but not essential