Service Advisor

The Solution Automotive Limited; West Boldon; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

30 days annual leave including Bank/H

Contributory pension scheme

Life assurance - 3x base salary

Employee Assistance Programme with 24/

Cycle to Work Scheme

Staff discounts on parts, servicing &M

Job summary

The Solution Automotive Limited is recruiting for an experienced Service Advisor at a franchised motorcycle dealership in Abingdon. Salary is £28,000 basic - £31,000 OTE, with a 42.5 hour working week Monday to Friday.

You will be the link between customers and the workshop, delivering an exceptional service throughout the service and repair process and driving aftersales opportunities while supporting parts and merchandise sales.

Qualifications

• Proven customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational and administration skills.
• Ability to manage multiple priorities in a busy environment.
• A full UK driving licence.
• Motorcycle knowledge or passion is advantageous.

Responsibilities

• Welcoming customers and managing their service and repair requirements.
• Booking vehicles into the workshop and managing customer appointments.
• Providing customers with clear updates throughout the repair process.
• Liaising closely with technicians and the workshop team.
• Preparing and providing accurate estimates and invoices.
• Processing customer payments.
• Managing walk-in customers and enquiries.
• Promoting additional aftersales opportunities where appropriate.
• Supporting the sale of clothing, merchandise and accessories.
• Ensuring parts requirements are met and stock levels are maintained.
• Checking deliveries and storing parts correctly.
• Pre-picking parts for workshop jobs to ensure a smooth workflow.
• Ensuring customer expectations are consistently exceeded.

Skills

Customer service experience

Communication skills

Organisational skills

Administration skills

Prioritisation

Teamwork

Full UK driving licence

Job description

Service Advisor

Franchised Motor Dealership - Abingdon

Salary: £28,000 Basic - £31,000 OTE

Driver Licence Required: Yes

We are currently recruiting for an experienced and customer-focused Service Advisor to join a successful motorcycle dealership in Abingdon.

This is an exciting opportunity for someone with a passion for motorcycles and a strong background in customer service to become an integral part of a busy Aftersales and Service Department.

The Role

As a Service Advisor, you will be responsible for delivering an exceptional customer experience throughout the service and repair process.

You will act as the key link between customers and the workshop, ensuring all work is communicated clearly and efficiently while maintaining the highest standards of customer service.

Your responsibilities will include:

• Welcoming customers and managing their service and repair requirements
• Booking vehicles into the workshop and managing customer appointments
• Providing customers with clear updates throughout the repair process
• Liaising closely with technicians and the workshop team
• Preparing and providing accurate estimates and invoices
• Processing customer payments
• Managing walk-in customers and enquiries
• Promoting additional aftersales opportunities where appropriate
• Supporting the sale of clothing, merchandise and accessories
• Ensuring parts requirements are met and stock levels are maintained
• Checking deliveries and storing parts correctly
• Pre-picking parts for workshop jobs to ensure a smooth workflow
• Ensuring customer expectations are consistently exceeded

This is a Monday-Friday role, 42.5 hours per week.

About You

We are looking for a confident and professional Service Advisor who enjoys working with customers and has a genuine passion for motorcycles.

Previous experience within a service, aftersales, automotive or motorcycle environment would be highly advantageous. Experience working with premium or high-end brands would also be beneficial.

You will ideally have:

• Proven customer service experience
• Excellent communication and interpersonal skills
• Strong organisational and administration skills
• The ability to manage multiple priorities in a busy environment
• A professional and customer-focused approach
• Experience working towards targets
• Strong attention to detail
• The ability to work effectively as part of a team
• A genuine interest in motorcycles
• A full UK driving licence

Benefits

The successful candidate will receive a comprehensive benefits package, including:

• 30 days annual leave, including Bank Holidays
• Additional birthday holiday
• Contributory pension scheme
• Free eyecare vouchers
• Life assurance - 3x base annual salary
• Employee Assistance Programme with 24/7 mental health support
• Access to an online rewards platform offering cashback and discounts
• Service recognition awards
• Free branded uniform for specific roles
• Cycle to Work Scheme
• £500 colleague referral fee
• Staff discounts on parts, servicing and MOT tests
• Discounts on vehicle and motorcycle purchases
• Discounts on branded clothing and merchandise
• Brand-specific training alongside an in-house training programme
• Career progression and development opportunities
• Ongoing coaching, training and support
• Tool insurance

This is a fantastic opportunity for an experienced Service Advisor looking to develop their career within the motorcycle industry.

If you're passionate about motorcycles, enjoy delivering excellent customer service and are looking for your next opportunity, we would love to hear from you.