Motorcycle Service Advisor — Customer-Focused with Growth Opportunity

The Solution Automotive Limited; West Boldon; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

30 days annual leave including Bank/H

Contributory pension scheme

Life assurance - 3x base salary

Employee Assistance Programme with 24/

Cycle to Work Scheme

Staff discounts on parts, servicing &M

Job summary

The Solution Automotive Limited is recruiting for an experienced Service Advisor at a franchised motorcycle dealership in Abingdon. Salary is £28,000 basic - £31,000 OTE, with a 42.5 hour working week Monday to Friday.

You will be the link between customers and the workshop, delivering an exceptional service throughout the service and repair process and driving aftersales opportunities while supporting parts and merchandise sales.

Qualifications

• Proven customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational and administration skills.
• Ability to manage multiple priorities in a busy environment.
• A full UK driving licence.
• Motorcycle knowledge or passion is advantageous.

Responsibilities

• Welcoming customers and managing their service and repair requirements.
• Booking vehicles into the workshop and managing customer appointments.
• Providing customers with clear updates throughout the repair process.
• Liaising closely with technicians and the workshop team.
• Preparing and providing accurate estimates and invoices.
• Processing customer payments.
• Managing walk-in customers and enquiries.
• Promoting additional aftersales opportunities where appropriate.
• Supporting the sale of clothing, merchandise and accessories.
• Ensuring parts requirements are met and stock levels are maintained.
• Checking deliveries and storing parts correctly.
• Pre-picking parts for workshop jobs to ensure a smooth workflow.
• Ensuring customer expectations are consistently exceeded.

Skills

Customer service experience

Communication skills

Organisational skills

Administration skills

Prioritisation

Teamwork

Full UK driving licence

Job description

The Solution Automotive Limited is recruiting for an experienced Service Advisor at a franchised motorcycle dealership in Abingdon. Salary is £28,000 basic - £31,000 OTE, with a 42.5 hour working week Monday to Friday.

You will be the link between customers and the workshop, delivering an exceptional service throughout the service and repair process and driving aftersales opportunities while supporting parts and merchandise sales.