Service Advisor

Grainger Plc; Watford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Friendly, modern work environment

Competitive pay + training

Staff Discount

Well being support

Staff events

Career progression in a trusted dealer

Deliver great service, build customer—

Job summary

Grainger Motor Group in Norton Way Mazda/Nissan is seeking a Service Advisor to welcome customers and manage their service journey with a friendly, customer-first approach.

You will create clear job cards and invoices, collaborate with the workshop controller and parts team to deliver high-quality service, and update vehicle history using 1Link. Strong communication and IT skills are essential, with a full UK driving license required.

Qualifications

• Customer service experience and ability to meet customer needs.
• Strong IT skills and quick learning of new systems.
• Proactive, solutions-focused mindset.
• Passion for customer service and relationship-building.
• Experience selling or promoting additional services.
• Excellent written and verbal communication skills.
• Previous Service Advisor or similar automotive role experience.
• Positive, self-motivated attitude in a busy dealership.
• Full UK driving license (essential).

Responsibilities

• Welcoming customers and managing their service journey with a customer-first approach.
• Creating clear and accurate job cards and invoices, ensuring transparency at all times.
• Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
• Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
• Liaising confidently with leasing companies and retail customers to gain work approvals.
• Identifying upsell opportunities that benefit both the customer and the department.
• Spotting areas for improvement to help us continuously enhance our service standards.

Skills

Customer Service

IT Skills

Proactive Mindset

Communication Skills

Driving Licence

Upselling

Dealership Experience

Job description

Service Advisor - Automotive (Mazda/Nissan)Full Time - PermanentLocation: Norton Way Mazda/NissanHours: Monday - Friday 8:00 am - 6:00 pm and 1 in 3 Saturdays 8:00 am - 1:00 pmSalary: £30-33k OTE per annum (negotiable depending on experience) Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025 and 2026

Why work for us?

• Friendly, modern work environment
• Competitive pay + training
• Staff Discount
• Well being support
• Staff events
• Career progression in a trusted dealer group
• Deliver great service, build real customer relationships
• Open door policy

What You'll Be Doing

• Welcoming customers and managing their service journey with a friendly, customer-first approach.
• Creating clear and accurate job cards and invoices, ensuring transparency at all times.
• Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
• Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
• Liaising confidently with leasing companies and retail customers to gain work approvals.
• Identifying upsell opportunities that benefit both the customer and the department.
• Spotting areas for improvement to help us continuously enhance our service standards.

What We're Looking For

• Customer Service experience and good understanding of how to meet customers needs.
• Strong IT skills, with the ability to learn new systems quickly.
• A proactive, solutions-focused mindset.
• Genuine passion for customer service and relationship-building.
• Experience selling or promoting additional services in a service environment.
• Excellent communication skills, both written and verbal.
• Previous experience as a Service Advisor or in a similar customer-facing automotive role.
• A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.
• A full UK driving license. (Essential)