Service Advisor

Group 1 Automotive; Tipner; On-site; GBP 31,000 - 40,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Referral bonus

Training opportunities

Life assurance

Flexible working

Job summary

Group 1 Automotive is recruiting a Service Advisor in Tipner, England. You will be the main point of contact for customers while their vehicles are in maintenance and repair, providing timely updates and handling enquiries with accuracy.

You will promote services, schedule bookings, maintain records, and work within a successful, growth-oriented automotive group. A UK driving licence and a customer-first mindset are essential.

Qualifications

• Excellent communication skills and ability to engage customers and colleagues.
• Demonstrated experience delivering exceptional customer service.
• Must hold a valid UK driving licence.
• Experience in a target-driven role and achieving goals.
• Ability to manage time effectively and work under pressure.

Responsibilities

• Keep customers informed and updated on progress of repairs.
• Develop and maintain product knowledge through manufacturer-led training.
• Promote additional services and repairs based on technician recommendations.
• Schedule vehicles for workshop appointments accurately and efficiently.
• Conduct pre-appointment calls to confirm bookings and answer questions.
• Maintain precise customer records in our systems for service management.
• Provide outstanding customer service and build trust with customers.

Skills

Excellent communication

Customer service

Upselling

Time management

Target driven

Driving licence

Job description

• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

  Excellent communication skills, with the ability to engage effectively with customers and colleagues

• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

  Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

• But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

  Basic Salary £31,018 OTE £40,000 Good, honest, rewarding work. It's how we're built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

  What we can offer you

  • Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
  • Save money every day with our exclusive retail discounts
  • Drive a great deal with discounts on new and used cars, plus servicing offers
  • Plan for the years ahead with our company pension scheme
  • Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
  • Commute for less with our cycle-to-work scheme
  • Prioritise your wellbeing with dedicated support for you and your family
  • 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
  • Make a difference with a paid day to volunteer in your community
  • Invest in your future with our company share purchase plan
  • Earn financial rewards when you refer a friend to join the team
  • Keep learning and growing with our training and development opportunities for everyone.
  • Life assurance with the option to increase cover
  • We're open to flexible working options - just ask