Auto Service Advisor: Customer-First, Growth Path

Grainger Plc; Watford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Friendly, modern work environment

Competitive pay + training

Staff Discount

Well being support

Staff events

Career progression in a trusted dealer

Deliver great service, build customer—

Job summary

Grainger Motor Group in Norton Way Mazda/Nissan is seeking a Service Advisor to welcome customers and manage their service journey with a friendly, customer-first approach.

You will create clear job cards and invoices, collaborate with the workshop controller and parts team to deliver high-quality service, and update vehicle history using 1Link. Strong communication and IT skills are essential, with a full UK driving license required.

Qualifications

• Customer service experience and ability to meet customer needs.
• Strong IT skills and quick learning of new systems.
• Proactive, solutions-focused mindset.
• Passion for customer service and relationship-building.
• Experience selling or promoting additional services.
• Excellent written and verbal communication skills.
• Previous Service Advisor or similar automotive role experience.
• Positive, self-motivated attitude in a busy dealership.
• Full UK driving license (essential).

Responsibilities

• Welcoming customers and managing their service journey with a customer-first approach.
• Creating clear and accurate job cards and invoices, ensuring transparency at all times.
• Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
• Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
• Liaising confidently with leasing companies and retail customers to gain work approvals.
• Identifying upsell opportunities that benefit both the customer and the department.
• Spotting areas for improvement to help us continuously enhance our service standards.

Skills

Customer Service

IT Skills

Proactive Mindset

Communication Skills

Driving Licence

Upselling

Dealership Experience

Job description

Grainger Motor Group in Norton Way Mazda/Nissan is seeking a Service Advisor to welcome customers and manage their service journey with a friendly, customer-first approach.

You will create clear job cards and invoices, collaborate with the workshop controller and parts team to deliver high-quality service, and update vehicle history using 1Link. Strong communication and IT skills are essential, with a full UK driving license required.