Service Advisor

ACS Automotive Recruitment; Watford; On-site; GBP 34,000 - 50,000; Full time

Job summary

ACS Automotive Recruitment Consultancy is seeking an experienced Service Advisor for a busy main dealer in Watford. The role focuses on delivering professional aftersales service, handling technical inquiries, booking work, and keeping customers informed.

You should have proven dealership experience, strong technical knowledge, and excellent communication to build rapport and drive customer satisfaction. Working hours are Mon-Fri with 1 in 4 Saturdays, and a competitive base salary with an

Qualifications

• Proven experience working in a busy and demanding dealership, as a Service Advisor.
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

Responsibilities

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Skills

Excellent communication skills

Customer service

Dealership experience

Interpersonal skills

Job description

Service Advisor

• Basic £34k, OTE £50k+
• Watford
• Permanent/Full Time
• Working Hours: Monday to Friday (8am - 6pm) / 1 in 4 Saturdays (9am - 12pm)
• Our client, a main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more - please contact us today!
• This key position has a major part to play in achieving dealership success by providing a professional service to all of our client's aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.
• Duties & Responsibilities of a Service Advisor:
• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.
• Your Background & Skill:
• Proven experience working in a busy and demanding dealership, as a Service Advisor.
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.
• For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy