Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Watford; On-site; GBP 31,000 - 37,000; Full time

Job summary

Our client in Watford is seeking an experienced Service Advisor to join a busy main dealership. The role focuses on delivering professional aftersales service and building lasting customer relationships. Relevant prior dealer experience and a polished, customer-focused approach are essential.

Working hours are Monday to Friday 8am–6pm with 1 in 4 Saturdays (9am–12pm). Competitive base salary of £34k with OTE £50k+ and a clear path for career progression.

Qualifications

• Proven experience as a Service Advisor in a main dealership.
• Technical skills essential.
• Well-presented with excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting customer relationships.

Responsibilities

• Advise on technical queries or issues.
• Interact with customers professionally and promptly.
• Book vehicles into the department for work.
• Inform customers of progress on their vehicle.
• Cross-sell repairs and parts.
• Finalise invoices on completion of work.

Skills

Customer service

Communication skills

Sales

Interpersonal skills

Organisation

Technical knowledge

Job description

Service Advisor

Basic £34k, OTE £50k+

Watford

Permanent/Full Time

Working Hours: Monday to Friday (8am – 6pm) / 1 in 4 Saturdays (9am – 12pm)

Our client, a main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more.

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.

Duties & Responsibilities of a Service Advisor:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor.
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.