Service Advisor

Confidential; Trowbridge; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Health and wellbeing support service

Generous holiday allowance

Free onsite Parking

Team Member Discounts and incentives

Job summary

Thrive Group are working with a client in Trowbridge to recruit a permanent Service Advisor. You will greet customers as they bring vehicles, note issues, conduct basic inspections, and explain recommended repairs with clear estimates.

You will schedule appointments, coordinate with technicians to ensure timely work, and maintain accurate data records. The role is full-time with a 42.3 hour week, a generous holiday allowance, health and wellbeing support, free onsite parking, and staff discounts.

Qualifications

• Previous experience as a service advisor or in a similar customer service role is preferred.
• Strong communication and interpersonal skills
• Knowledge of automotive systems and repairs is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient computer skills for data entry and record keeping.

Responsibilities

• Greet customers bringing in their vehicle to find out if they any issues.
• Conduct vehicle inspections and provide detailed reports to customers.
• Explain recommended repairs and services to customers.
• Provide accurate estimates for repairs and services.
• Schedule appointments and manage the service department's calendar.
• Coordinate with technicians to ensure timely completion of repairs.

Skills

Strong communication

Interpersonal skills

Automotive knowledge

Data entry

Customer service

Job description

Thrive Group are delighted to be working with our client based in Trowbridge who a looking to recruit a Service Advisor on a permanent basis

What you will be doing:

• Greet customers bringing in their vehicle to find out if they any issues.
• Conduct vehicle inspections and provide detailed reports to customers.
• Explain recommended repairs and services to customers.
• Provide accurate estimates for repairs and services.
• Schedule appointments and manage the service department's calendar.
• Coordinate with technicians to ensure timely completion of repairs.

What you will need to succeed:

• Previous experience as a service advisor or in a similar customer service role is preferred.
• Strong communication and interpersonal skills
• Knowledge of automotive systems and repairs is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient computer skills for data entry and record keeping.

What you will receive in return:

• Basic £27,890.00 with an OTE of £32 K
• Monday to Friday - 42.30 hours per week
• Generous holiday allowance
• Health and Wellbeing support service
• Team Member Discounts and incentives
• Free onsite Parking
• You can be sure of receiving the best quality training and development from manufacturers and Group staff.