Service Advisor

Pembrook Resourcing LTD; Hemel Hempstead; On-site; GBP 27,000 - 33,000; Full time

Job summary

Pembrook Resourcing Ltd is advertising two Service Advisor roles at a franchised dealership in Hemel Hempstead. The package includes a £30,000 basic salary with an OTE of £38,000-£42,000 and a Monday-Friday 8am-6pm rota, with a one-in-two Saturday schedule.

Ideal candidates will have automotive aftersales experience, strong communication and organisational skills, and a proactive approach to delivering excellent customer service in a busy dealership environment.

Qualifications

• Experience as a Service Advisor or automotive aftersales.
• Excellent communication and customer service.
• Strong organisational skills to manage a busy workload.

Responsibilities

• Welcome customers and provide a professional, friendly service throughout their visit.
• Manage service bookings for vehicle maintenance, servicing and repairs.
• Liaise with customers regarding vehicle requirements, repair updates and completion times.
• Work closely with the workshop team to ensure jobs progress efficiently.
• Keep customers informed throughout the service process and manage expectations.
• Maintain high standards of customer service and satisfaction.

Skills

Service advisor experience

Communication skills

Organisational skills

Customer-focused

Teamwork in dealership

Job description

SERVICE ADVISOR - TWO VACANCIES

HEMEL HEMPSTEAD | £30,000 BASIC SALARY | OTE £38,000-£42,000 | MONDAY-FRIDAY, COVERING 8AM-6PM | CURRENTLY 1 IN 2 SATURDAYS

A GREAT OPPORTUNITY FOR EXPERIENCED SERVICE ADVISORS

Pembrook Resourcing is currently recruiting for two Service Advisors to join a franchised dealership in Hemel Hempstead. Offering a £30,000 basic salary with a stated OTE of £38,000-£42,000, this is an excellent opportunity for customer-focused individuals looking to develop their career within automotive aftersales.

THE OPPORTUNITY

The OTE is dependent on individual bonus performance and is not guaranteed.

The team currently covers 8am-6pm Monday to Friday, with a one-in-two Saturday rota in place while the team is brought up to full strength. Individual shifts, Saturday hours and the future rota still need to be confirmed, so a reduced Saturday commitment cannot be promised.

THE ROLE

• Welcome customers and provide a professional, friendly service throughout their visit.
• Manage service bookings for vehicle maintenance, servicing and repairs.
• Liaise with customers regarding vehicle requirements, repair updates and completion times.
• Work closely with the workshop team to ensure jobs progress efficiently.
• Keep customers informed throughout the service process and manage expectations.
• Maintain high standards of customer service and satisfaction.

WHAT WE'RE LOOKING FOR

• Previous experience as a Service Advisor or relevant automotive aftersales experience.
• Excellent communication and customer service skills.
• Strong organisational skills and the ability to manage a busy workload.
• A professional, proactive approach with a focus on customer satisfaction.
• The ability to work effectively with customers and colleagues in a busy dealership environment.

INTERESTED?

If you're an experienced Service Advisor looking for your next opportunity, we'd love to hear from you.