Service Advisor

Pembrook Resourcing LTD; Fareham; On-site; GBP 30,000 - 38,000; Full time

Job summary

Pembrook Resourcing LTD is seeking an experienced Service Advisor for a busy automotive dealership in Fareham. You will manage the customer journey from check-in to collection, ensuring a professional and smooth service experience.

The role offers a Monday–Friday pattern, with no weekends and a salary of £30,000 basic and £38,000 OTE, reflecting the level of responsibility and opportunities to maximise aftersales revenue.

Qualifications

• Experience as a Service Advisor in the motor trade is essential.
• Excellent customer service and communication skills.
• Strong organisational skills to manage a busy workload.
• Professional telephone manner and confident customer-facing approach.
• Good attention to detail and teamwork ability.

Responsibilities

• Welcome customers and discuss servicing and repair requirements.
• Book vehicles into the workshop and prepare accurate job cards.
• Provide estimates and explain recommended work.
• Liaise with technicians and workshop management.
• Keep customers updated throughout the repair process.
• Identify additional work to maximise aftersales revenue.
• Ensure excellent customer satisfaction and high service standards.

Skills

Service industry experience

Customer service

Organisation

Telephone communication

Attention to detail

Team player

Job description

Service Advisor

FAREHAM | £30,000 BASIC | £38,000 OTE | MONDAY–FRIDAY | NO WEEKENDS

Pembrook Resourcing is currently recruiting an experienced Service Advisor for an exciting opportunity within a busy automotive dealership in Fareham.

THE OPPORTUNITY

This is a fantastic opportunity for an experienced Service Advisor looking to join a professional and established aftersales department, where delivering excellent customer service and building lasting customer relationships are key.

With a Monday–Friday working pattern and no weekend commitments, this is an excellent opportunity for someone looking for their next move within the motor trade.

THE PACKAGE

• £30,000 basic salary.
• £38,000 OTE.
• Monday–Friday, 8:00am–6:00pm.
• No weekend working.

THE ROLE

As a Service Advisor, you will be responsible for managing the customer journey from initial vehicle check‑in through to collection, ensuring a smooth and professional experience throughout.

Your responsibilities will include:

• Welcoming customers and discussing their vehicle servicing and repair requirements.
• Booking vehicles into the workshop and preparing accurate job cards.
• Providing estimates and explaining recommended work.
• Liaising closely with technicians and workshop management.
• Keeping customers updated throughout the repair process.
• Identifying additional work and opportunities to maximise aftersales revenue.
• Ensuring excellent customer satisfaction and maintaining high service standards.

WHAT WE'RE LOOKING FOR

• Previous experience as a Service Advisor within the motor trade.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage a busy workload.
• A professional telephone manner and confident customer‑facing approach.
• Good attention to detail.A proactive attitude and the ability to work effectively within a team.

THE PEMBROOK DIFFERENCE

At Pembrook Resourcing, we specialise in automotive recruitment and understand that finding the right opportunity is about more than just the job title.

We offer a confidential, professional and straightforward recruitment service, supporting candidates throughout the entire process.

INTERESTED?

If you're an experienced Service Advisor looking for your next move in Fareham, we'd love to hear from you.