Service Advisor

Pembrook Resourcing LTD; Swindon; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive bonus

Manufacturer training

Career development

Friendly environment

Job summary

Pembrook Resourcing LTD is recruiting a Service Advisor for a busy dealership in Swindon. The role focuses on delivering outstanding service, welcoming customers and coordinating service and repair work to ensure customer satisfaction.

Salary is £30,000 - £38,000 per annum including bonus, with a competitive bonus structure and ongoing manufacturer training. Candidates with motor trade experience and a full UK driving licence are encouraged to apply.

Qualifications

• Previous experience as a Service Advisor within the motor trade.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage a busy workload.
• A positive, professional and team-focused attitude.

Responsibilities

• Welcoming customers and managing their service and repair requirements.
• Booking vehicles in for servicing, maintenance and repairs.
• Liaising with the workshop to ensure work is completed efficiently.
• Keeping customers updated throughout the repair process.
• Preparing estimates, invoices and processing payments.
• Delivering outstanding customer service from start to finish.

Skills

Customer service

Communication

Organisation

Team-oriented

Full UK driving licence

Job description

Service Advisor – Swindon

£30,000 - £38,000 per annum (including bonus)

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and successful dealership in Swindon.

We are looking for a customer-focused individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. If you have previous automotive Service Advisor experience and are looking to join a supportive team with excellent earning potential, we'd love to hear from you.

Key Responsibilities

• Welcoming customers and managing their service and repair requirements.
• Booking vehicles in for servicing, maintenance and repairs.
• Liaising with the workshop to ensure work is completed efficiently.
• Keeping customers updated throughout the repair process.
• Preparing estimates, invoices and processing payments.
• Delivering outstanding customer service from start to finish.

The Ideal Candidate

• Previous experience as a Service Advisor within the motor trade.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage a busy workload.
• A positive, professional and team-focused attitude.
• Full UK driving licence preferred.

What's on Offer

• £30,000 - £38,000 annual earnings (including bonus).
• Competitive bonus structure.
• Ongoing manufacturer training and career development.
• Friendly and supportive working environment.
• Opportunity to join a well-established and successful dealership.