Service Advisor

Pembrook Resourcing LTD; Honiton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Salary

Bonus

Training

Culture

Career growth

Job summary

Pembrook Resourcing LTD in Honiton seeks an experienced Service Advisor for a busy dealership. You will welcome customers, book servicing, liaise with the workshop and keep customers informed throughout the repair process.

The ideal candidate will have motor trade experience, strong communication and organisational skills, and a positive, team-focused attitude. Full UK driving licence preferred. £30,000 - £38,000 per annum including bonus.

Qualifications

• Previous Service Advisor experience in the motor trade.
• Excellent communication and customer service skills.
• Strong organisational skills and ability to manage a busy workload.
• Professional, positive and team-focused attitude.
• Full UK driving licence preferred.

Responsibilities

• Welcoming customers and managing their service and repair requirements.
• Booking vehicles in for servicing, maintenance and repairs.
• Liaising with the workshop to ensure work is completed efficiently.
• Keeping customers informed throughout the repair process.
• Preparing estimates, invoices and processing payments.
• Delivering an outstanding customer experience from start to finish.

Skills

Customer service

Communication

Organisation

Teamwork

Driving licence

Job description

Service Advisor – Honiton

£30,000 - £38,000 per annum (including bonus)

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and successful dealership in Honiton.

We are looking for a customer-focused individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. If you have previous automotive Service Advisor experience and are looking to further your career with a supportive employer, we'd love to hear from you.

Key Responsibilities

• Welcoming customers and managing their service and repair requirements.

• Booking vehicles in for servicing, maintenance and repairs.

• Liaising with the workshop to ensure work is completed efficiently.

• Keeping customers informed throughout the repair process.

• Preparing estimates, invoices and processing payments.

• Delivering an outstanding customer experience from start to finish.

The Ideal Candidate

• Previous experience as a Service Advisor within the motor trade.

• Excellent communication and customer service skills.

• Strong organisational skills and the ability to manage a busy workload.

• A professional, positive and team-focused attitude.

• Full UK driving licence preferred.

What's on Offer

• £30,000 - £38,000 annual earnings (including bonus).

• Competitive bonus structure.

• Ongoing manufacturer training and career development.

• Friendly and supportive working environment.

• Opportunity to join a well-established and successful dealership.