Automotive Service Advisor - Upsell & Customer Care

KPI People; St Albans; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Great Benefits Package

Temp to Perm option possible

Job summary

A car dealership in St Albans is seeking a Service Advisor to join their Aftersales team. The successful candidate will provide excellent customer service, manage customer communications regarding vehicle work, and liaise with internal teams. Essential requirements include 2 years of face-to-face Customer Service experience and a Full UK Driving Licence. This role offers a basic salary of £24,000 to £26,000 with OTE of £35,000 and a great benefits package.

Qualifications

• 2 years stable face-to-face Customer Service experience with ability to upsell.
• Full UK Driving Licence.

Responsibilities

• Meet and greet customers.
• Explain work due on vehicles.
• Update customers on progress.
• Complete insurance paperwork.
• Liaise with various teams.
• Invoice work and take payments.
• Sell service plans.

Skills

Customer Service

Upselling

Communication

Job description

A car dealership in St Albans is seeking a Service Advisor to join their Aftersales team. The successful candidate will provide excellent customer service, manage customer communications regarding vehicle work, and liaise with internal teams. Essential requirements include 2 years of face-to-face Customer Service experience and a Full UK Driving Licence. This role offers a basic salary of £24,000 to £26,000 with OTE of £35,000 and a great benefits package.