Service Advisor

Octane Recruitment; Salisbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Birthday day off

Contributory pension and life cover

Employee Assistance Programme (24/7)

Vehicle discounts

Manufacturer-accredited training

Career progression

Support and development within family‑

Job summary

Octane Recruitment in Salisbury seeks a Service Advisor for a busy dealership’s aftersales team. You will be the main contact for customers, coordinating with the workshop, providing quotes, and managing bookings with a focus on excellent service. 8am-6pm, Mon-Fri with Saturday mornings on rota (overtime).

Salary is £32,028 basic with a bonus structure, aiming for an OTE of £40,000. Great benefits, ongoing manufacturer training, and a supportive family-run environment accompany the role.

Qualifications

• Minimum prior experience as a Service Advisor in a main dealership preferred.
• Strong customer service skills with ability to build rapport and manage expectations.
• Excellent administration, communication and interpersonal skills.
• Good organisational skills and attention to detail when managing bookings and workflow.

Responsibilities

• Act as the main contact for customers during service or repair visits.
• Handle service walk-in enquiries for the dealership with clear support.
• Liaise with workshop and departments to provide accurate quotes for work.
• Check vehicles in and return them to customers with complete documentation.
• Identify and upsell additional work where appropriate, with proper records.
• Maintain brand service standards and high customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Administration

Tools

Kerridge

RTC

eDynamix

Job description

Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.

Must have the right to work in the UK and a full UK driving licence.

Location:Salisbury

Salary:£32,028 basic + bonus OTE £40,000

Job type: Permanent / full-time role

Working Hours:Monday to Friday, 8am - 6pm, Saturday mornings on a rota (1 in 6, Paid as overtime)

Job Reference: 31907

Service Advisor Benefits:

• 30 days annual leave including bank holidays, increasing with length of service
• Additional day off to celebrate your birthday
• Contributory pension scheme and life assurance
• 24/7 Employee Assistance Programme for confidential support
• Employee discounts on vehicles, MOTs, parts and servicing
• Manufacturer-accredited training and clear career progression opportunities
• Ongoing support, coaching and development within a family-run business

Service Advisor Requirements:

• Previous experience as a Service Advisor within a main dealership is preferred
• Strong customer service skills with the ability to build rapport and manage customer expectations professionally
• Excellent administration, communication and interpersonal skills
• Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
• Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous

Service Advisor role:

• Act as the main point of contact for customers during their service or repair visit.
• Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
• Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
• Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
• Identify and upsell additional work where appropriate, documenting all findings accurately.
• Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.