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Service Advisor

Vertu Land Rover

Salford

On-site

GBP 35,000 - 40,000

Full time

Today
Be an early applicant

Job summary

A leading automotive retailer in Salford is seeking an experienced Service Advisor to enhance customer relationships and ensure satisfaction. You will manage customer expectations during vehicle servicing, upselling products along the way. The position offers a salary of up to £35,000 with OTE up to £39,800, plus extensive benefits including 25 days holiday and training opportunities.

Benefits

25 days holiday plus bank holidays
Access to online rewards platform
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity

Qualifications

  • Proven experience in a customer service role, ideally in a automotive environment.
  • Ability to manage customer expectations effectively.
  • Strong communication and interpersonal skills.

Responsibilities

  • Act as the relationship manager between the customer and the workshop.
  • Ensure outstanding customer satisfaction levels.
  • Keep in touch with customers throughout the service or repair.
  • Upsell additional products and follow-up post-service.

Skills

Customer focus
Communication skills
Relationship management
Ability to work in a fast-paced environment
Job description
Overview

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Opportunity

Here at Vertu Land Rover Bolton, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

Salary and Benefits

We are offering a basic salary up to £35,000 and an OTE up to £39,800 depending on skills and experience, plus excellent company benefits. We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

  • 25 days holiday rising with length of service - plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity
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