Service Advisor

Kream Motor Recruitment; Plymouth; Sur place; GBP 23 000 - 30 000; Plein temps

Résumé du poste

Plymouth main dealer requires a Service Advisor to join a multi-brand group with a strong reputation. You will be the first point of contact for Aftersales customers, welcoming them professionally and handling service, repair and warranty bookings.

The role emphasizes efficiency and high-quality customer service, with collaboration across service teams to ensure smooth throughput and informed ownership of work in progress.

Qualifications

• Experience as a Service Advisor in a main dealer preferred.
• Motor vehicle knowledge and good IT competencies are advantageous.
• Handling Aftersales bookings and customer communications.

Responsabilités

• Process Aftersales bookings via face-to-face, telephone and internet channels.
• Liaise with dealer personnel to ensure smooth throughput of work.
• Keep customers informed throughout work in progress and obtain authorisation for additional work.
• Present and upsell approved products and services.
• Complete admin tasks including invoicing and data input.

Description du poste

We are looking for an SERVICE ADVISOR to join a main dealer based in Plymouth – representing 3 quality brands with a great reputation.

You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.

The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall.

Efficiency, alongside a top-quality customer service, will be your priorities.

• Processing Aftersales bookings via face to face, telephone and internet contact.
• Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
• Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
• Presenting and upselling approved products and services.
• Completing all related administration (invoicing, data inputting etc)

The management team have a strong preference towards those who have direct experience in the main dealer Service Advisor role, accompanied by motor vehicle knowledge and good IT competencies.