Service Advisor

Vertu Motors plc; Plymouth; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Online rewards platform discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Volvo Plymouth is seeking a Service Advisor to join our well established dealership. You will act as the bridge between customers and the workshop, ensuring outstanding service and clear communication throughout the service or repair of the vehicle.

The role offers a £32,315 basic salary with 44.5 hours per week, Monday to Friday and no weekend working. Strong customer focus and relationship management are essential, with the opportunity to upsell additional services.

Qualifications

• Customer facing service experience is essential.
• Ability to work in a fast-paced environment whilst meeting targets and deadlines.
• Previous Automotive Service Advisor experience is advantageous but not essential.

Responsibilities

• Set customer expectations and keep in touch with them throughout service or repair.
• Upsell additional products and services to customers.
• Follow up with customers to ensure satisfaction with the work carried out.

Skills

Customer service

Communication skills

Relationship management

Upselling

Job description

Vertu Volvo Plymouth - No Weekend Working!

Here at Vertu Volvo Plymouth, we have a fantastic opportunity for a Service Advisor to come and join our well established business.

If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £32,315 basic salary plus an excellent range of company benefits. You will work 44.5 hours per week Monday to Friday and there is no weekend working!

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

We are ideally looking for you to have previous Automotive Service Advisor experience, but this is not essential. Customer facing service experience is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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