Service Advisor

Vertu Motors; Taunton; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

25 days holiday increased with service

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Volvo Taunton is seeking an experienced Service Advisor to join our established dealership team. The role focuses on building warm, trusted relationships with customers and acting as the liaison between customers and the workshop.

We offer a basic salary of £36,429 plus a comprehensive benefits package and ongoing training, with weekends free. Previous automotive service advisory experience is essential to succeed in this fast-paced environment.

Qualifications

• Previous Automotive Service Advisor experience is essential.
• Customer-focused with strong communication skills.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and keep in touch with them throughout service or repair.
• Upsell additional products and services.
• Follow up to ensure customer satisfaction after work.

Job description

Vertu Volvo Taunton - No Weekend Working!

Here at Vertu Volvo Taunton, we have a fantastic opportunity for an experiencedService Advisor to come and join our well established business.

If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering abasic salary of £36,429 plus an excellent range of company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous Automotive Service Advisor experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.