Service Advisor

Bradshaw Electric Vehicles; Peterborough; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Profit share bonus

31 days holiday

Inhouse training

Progression opportunities

Job summary

Bradshaw in the UK is seeking a proactive Service Advisor to act as a liaison between customers and field service engineers, quoting repairs, scheduling visits and explaining costs. You will coordinate with engineers, manage customer expectations and maintain records across Bradshaw’s service network.

You will work with a team, build knowledge of Bradshaw equipment, and contribute to a high standard of service across the network.

Qualifications

• Proven experience in a customer advisory role.
• Excellent customer service and communication skills.
• Minimum 2 years’ experience in a similar role would be ideal (vehicle knowledge from Car/HGV/LGV helpful).
• Mechanical knowledge vital for effective communication with customers and engineers, training provided for Bradshaw equipment.

Responsibilities

• Quoting repairs and details on parts for breakdowns and remedial works.
• Schedule site visits for engineers and discuss ongoing works with customers.
• Liaise with customers and update them on repairs; provide engineers with necessary information.
• Produce invoices and maintain customer and vehicle records; document warranty work as required.
• Sell additional products as appropriate to customer needs and advise on timescales and collection arrangements.

Skills

Customer advisory

Customer service

Communication

Mechanical knowledge

Job description

We are looking for aService Advisorto join our team and act as a liaison between our customers and our field service engineers.

An exciting opportunity has arisen to join the UK’s leading manufacturer and supplier of electric industrial vehicles. John Bradshaw LTD is a progressive expanding company focused on providing modern solutions for our customers and we are seeking a likeminded individual to join and grow with us into the future.

Since 1976 Bradshaw EV have designed and manufactured electric tow tractors, load carriers and bespoke vehicle solutions from our production site just outside Peterborough. Across the last 4 decades we are proud to have supplied equipment to all sectors across the UK & Europe from manufacturing to hospitality, sports arenas and the NHS with an output of over 2000 vehicles annually across our sales and hire divisions.

We are the UK distributors for Club car, Goupil/ Polaris, Taylor-Dunn and are proud to still be a family owned and run company.

We are looking for aService Advisorto join our team and act as a liaison between our customers and our field service engineers.

Service Advisor responsibilities include discussing repairs and works with customers, listening to their requirements and scheduling appointments as needed. They may also include verifying warranty status, provide quotations and assist with audit trail to see repairs through from initial call to completion.

Ultimately, you will work directly with customers to understand their needs and provide our field service engineers with the information required to provide excellent service.

A typical day for a Bradshaw Service Advisor

The typical day for our service advisors will be varied from quoting repairs and reviewing engineers reports, to scheduling site visits for engineers and discussing ongoing works with customers. The advisor role will act as the communication link between our field engineers and the customers.

We offer nationwide to assistance to all our customers.

Typical day:

• Provide Quotations and details on parts for breakdowns and remedial works
• Advise on estimated costs of repairs and work to be undertaken
• Liaising with customer and updating them on repairs
• Discussing work progress with the service engineers
• Helping with the maintaining stock levels in service van for engineers
• Working both independently & in teams when workload requires
• Communicating with engineers to assist the team with technical advice and guidance.
• Ensure customers are aware of service and repair work required to their vehicles in a professional manner
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

The applicant

Bradshaw’s are seeking a motivated and proactive individual who is looking to build a career in the electric industrial vehicle sector, the ideal candidate will Have:

• Proven experience in a customer advisory role
• Excellent customer service and communication skills
• A minimum of 2 years’ experience a similar role would be ideal (would suit someone with vehicle knowledge from a Car/HGV or LGV background).
• Mechanical knowledge/experience vital for effective communication with customers and engineers, specific training our Bradshaw equipment provided but previously experience essential
• Ability to work under your own initiative to solve problems
• Happy to work independently and in a team
• Well organised individual with excellent time management
• Willing to learn and progress with the company.

What we can offer

For the right candidate we can offer:

• Company profit share bonus scheme (minimum 1-year service to qualify)
• 31 days Holiday (including bank holidays)
• Ongoing manufacture & inhouse technical training
• Opportunity and encouragement to progress with the company.