Service Advisor

Commercial Recruitment; Peterborough; On-site; GBP 27,000 - 33,000; Full time

Job summary

Commercial Recruitment is seeking a proactive Service Advisor in Peterborough to act as the liaison between customers and field service engineers. You will discuss repairs, verify warranty status, provide quotations and schedule appointments to ensure smooth service delivery.

Ideal candidates will have mechanical knowledge and at least 2 years in a similar role, strong Microsoft Office skills, and a clean driving licence.

Qualifications

• Minimum of 2 years' experience in a similar role (vehicle knowledge from Car/HGV/LGV background is a plus).
• Excellent Microsoft Office skills required.
• Clean driving licence is essential.

Responsibilities

• Discuss repairs and works with customers and engineers.
• Verify warranty status and provide quotations.
• Schedule appointments and manage job cards and records.
• Maintain communication between customers and field service engineers.
• Assist with audit trails to track repairs from initial call to completion.
• Provide relevant information to engineers for efficient service.

Skills

Mechanical knowledge

Customer communication

Organizational skills

Tools

Microsoft Office

Job description

Service Advisor

Location: Peterborough

Salary : Upto £30k

Essential requirement : Mechanical knowledge/experience vital for effective communication with customers and engineers.

We are looking for a Service Advisor to join our team and act as a liaison between customers and field service engineers.

Service Advisor : responsibilities include discussing repairs and works with customers, listening to their requirements and scheduling appointments as needed. Verifying warranty status, provide quotations and assist with audit trails to see repairs through from initial call to completion.

Ultimately, you will work directly with customers to understand their needs and provide field service engineers with the information required to provide excellent service.

The typical day for the Service Advisor will be varied from quoting repairs and reviewing engineers reports, to scheduling site visits for engineers and discussing ongoing works with customers. The advisor role will act as the communication link between field engineers and the customers, offering nationwide assistance.

Typical day:

• Provide Quotations and details on parts for breakdowns and remedial works
• Advise on estimated costs of repairs and work to be undertaken
• Liaising with customer and updating them on repairs
• Discussing work progress with the service engineers
• Helping with the maintaining stock levels in service van for engineers
• Working both independently & in teams when workload requires
• Communicating with engineers to assist the team with technical advice and guidance.
• Ensure customers are aware of service and repair work required to their vehicles in a professional manner
• Sell additional products as appropriate to customers' needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Ideal candidate will have:

• A minimum of 2 years' experience a similar role would be ideal (would suit someone with vehicle knowledge from a Car/HGV or LGV background).
• Excellent Microsoft Office skills
• Clean driving licence

Essential : Mechanical knowledge/experience vital for effective communication with customers and engineers