Service Advisor – EV Fleet Support with Profit Share

Bradshaw; Peterborough; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Profit share bonus

31 days holiday

Inhouse training

Progression opportunities

Job summary

Bradshaw in the UK is seeking a proactive Service Advisor to act as a liaison between customers and field service engineers, quoting repairs, scheduling visits and explaining costs. You will coordinate with engineers, manage customer expectations and maintain records across Bradshaw’s service network.

You will work with a team, build knowledge of Bradshaw equipment, and contribute to a high standard of service across the network.

Qualifications

• Proven experience in a customer advisory role.
• Excellent customer service and communication skills.
• Minimum 2 years’ experience in a similar role would be ideal (vehicle knowledge from Car/HGV/LGV helpful).
• Mechanical knowledge vital for effective communication with customers and engineers, training provided for Bradshaw equipment.

Responsibilities

• Quoting repairs and details on parts for breakdowns and remedial works.
• Schedule site visits for engineers and discuss ongoing works with customers.
• Liaise with customers and update them on repairs; provide engineers with necessary information.
• Produce invoices and maintain customer and vehicle records; document warranty work as required.
• Sell additional products as appropriate to customer needs and advise on timescales and collection arrangements.

Skills

Customer advisory

Customer service

Communication

Mechanical knowledge

Job description

Bradshaw in the UK is seeking a proactive Service Advisor to act as a liaison between customers and field service engineers, quoting repairs, scheduling visits and explaining costs. You will coordinate with engineers, manage customer expectations and maintain records across Bradshaw’s service network.

You will work with a team, build knowledge of Bradshaw equipment, and contribute to a high standard of service across the network.