Service Advisor

Octane Recruitment; Northampton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Access to training programs

Company pension scheme

Employee discount

Job summary

Octane Recruitment has a Service Advisor role in Northampton. The candidate will greet customers, book vehicles into the workshop and keep customers updated throughout the service process.

Experience in a car dealership or related workshop environment is required. A full UK driving licence and weekend availability are essential for this role in a reputable Northampton motor dealership.

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Responsibilities

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Skills

Interpersonal skills

Professional appearance

Full UK driving licence

Job description

Service Advisor

Northampton

Hours: Monday - Friday, 1 in 4 Saturday mornings

Salary: Up to £30,000 + bonus OTE 38k+ (Uncapped)

Ref:30543

We have a new job vacancy available for a Service Advisor in Northampton. My client is a reputable motor dealer in the Northampton area representing some fantastic brands. This is a great opportunity for a Service Advisor looking for a long-term career filled with progression opportunities.

Service Advisor Duties

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Key Requirements

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Company Benefits

• Access to training programs
• Company pension scheme
• Employee discount

Any applications will be 100% confidential.