Service Advisor

TN United Kingdom; Newbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Advisor to join their aftersales department. The ideal candidate will have a passion for customer service and strong organizational skills. Responsibilities include managing customer interactions, booking services, and ensuring customer satisfaction. This role requires excellent communication skills and the ability to handle multiple tasks efficiently.

Qualifications

• Previous experience in a service role preferred.
• Strong administration skills and confident computer use.

Responsibilities

• Establish rapport with customers and provide outstanding care.
• Book customer vehicles for servicing, maximizing labor utilization.
• Manage work in progress, liaising with customers and technicians.

Skills

Customer Service

Communication

Organization

Administration

Job description

Service Advisor

Pembrook Resourcing is currently seeking a Service Advisor on behalf of their client to work in the aftersales department at their dealership.

Ideal Candidate:

• Previous experience in a service role is preferred.
• A passion for delivering high standards of customer service.
• An organized individual capable of handling multiple duties efficiently.
• Excellent telephone and face-to-face communication skills.
• Strong administration skills, confident computer use, and the ability to organize and prioritize work.

Key Responsibilities:

1. Establish rapport with customers and provide outstanding care.
2. Identify and anticipate customer needs to help achieve sales targets by selling technician labor and products.
3. Book customer vehicles for servicing, aiming to maximize labor utilization and efficiency.
4. Arrange alternative transport for customers (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of vehicles.
5. Manage and follow up on all work in progress, liaising with customers, Workshop Controllers, and Technicians to meet deadlines.
6. Ensure customers understand service charges and work carried out, involving technical advisers to answer queries as needed.

Important:

It is very important to include correct contact details so we can contact you regarding your application. We wish you the best of luck!