Senior Service Advisor - Kia

Snows Group; Newbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer in the South and South-West of England is seeking a Senior Service Advisor for their KIA Dealership in Newbury. The role involves managing customer communications, providing excellent service, and ensuring accurate documentation. The ideal candidate will have strong interpersonal skills, attention to detail, and proficiency in PC applications. Competitive salary and benefits are offered, including a company car and opportunities for professional growth.

Benefits

Competitive salary and bonus scheme

Comprehensive training and support

30 days holiday plus additional days for long service

Discounts on MOTs, services, and parts

Referral bonuses

Life assurance benefits

Snows Contributory Pension Scheme

Employee Assistance Programme

Toolbox insurance

Uncapped earnings potential through commissions or bonuses

Qualifications

• Strong interpersonal skills and experience in a customer-facing role.
• Proficiency in PC/Web applications.
• Full clean driving license.

Responsibilities

• Providing the best possible customer service and informing customers of all available products and services.
• Handling documentation and maintaining customer records.
• Monitoring workshop progress and informing service reception of any delays.

Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Adaptability

PC/Web Applications

Job description

Job Opportunity: Senior Service Advisor at Snows Motor Group

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently seeking a Senior Service Advisor to join our KIA Dealership in Newbury.

As a Senior Service Advisor, you will be the main point of contact for customers seeking advice, servicing, and repairs for their vehicles. You will manage communication between the workshop and customers, ensuring excellent customer service at all times.

Your responsibilities include:

• Providing the best possible customer service and informing customers of all available products and services.
• Handling documentation, maintaining customer records, and following up as necessary.
• Providing estimates and notifying customers when work is completed.
• Ensuring warranty and goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to facilitate payment.
• Monitoring workshop progress and informing service reception of any delays or issues.
• Offering guidance on mechanical and diagnostic queries as requested by technicians.

Requirements:

• Strong interpersonal skills and experience in a customer-facing role.
• Ability to plan, organize, and meet deadlines.
• Quick learner with the ability to provide considered responses.
• Strong work ethic and adaptability.
• Attention to detail and high-quality work.
• Proficiency in PC/Web applications.
• Full clean driving license.

What we offer:

• Competitive salary and bonus scheme, including a company car.
• Comprehensive training and support.
• 30 days holiday plus additional days for long service.
• Discounts on MOTs, services, and parts.
• Referral bonuses and life assurance benefits.
• Snows Contributory Pension Scheme.
• Employee Assistance Programme.
• Opportunities for professional growth and development.
• Role-specific benefits such as toolbox insurance, company car scheme, and uncapped earnings potential through commissions or bonuses.

Working hours:

Monday to Friday, 08:00 – 18:00 (with 1-hour lunch), and Saturday, 08:30 – 12:30 (rota basis).

This vacancy remains open until filled. Early applications are encouraged as interviews will be conducted throughout the posting period. Only shortlisted candidates will be contacted; if you do not hear within two weeks, please consider your application unsuccessful.

Important: By submitting your application, you consent to your CV being shared within Snows for suitable roles and to receive email contact regarding opportunities. Your information will not be shared outside the Group or used for unrelated purposes.