Part-time Customer Service Adviser

Newbury Building Society; Basingstoke; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a leading building society as a Customer Service Adviser in Basingstoke. You'll provide exceptional service, support customers with their savings, and enjoy a variety of tasks daily. Benefit from training, community involvement, and generous perks.

Benefits

Generous holiday allowance

Contributory pension scheme

Access to wellbeing programmes

Birthday off

Two paid days of volunteering

Qualifications

• Evidence of excellent written and verbal communication skills.
• Some experience of working with internal and/or external customers.

Responsibilities

• Welcome, support, and advise customers on their savings accounts.
• Provide excellent customer service through cashiering and admin tasks.

Skills

Communication

Customer Service

Tools

Microsoft 365

Job description

Hours: 22.5 hours per week, Wednesday - Friday, 8.45am - 5.15pm and 2 out of 4 Saturdays, 8.45am - 12.15pm

Interviews: Interviews will be a 90-minute competency based session at our Basingstoke branch. We aim to interview successful applicants within one week and feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here's what you'll be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop – you'll beprovided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to help others– as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

Essential skills and experience

Evidence of excellent written and verbal communication skills.

Some experience of working with internal and/or external customers to ensure the highest quality service experience.

Desirable skills and experience

Competent in the use ofMicrosoft 365 packages, including Outlook, Office 365, Word and Excel.

*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.

Apply for this role:

Please note, when you click on 'apply now' you'll be redirected to the website of our recruitment partner, Ultimate Banking. They will take some details and agree a suitable time to contact you to talk about your skills and experience.

Please read our privacy notice which describes how we collect and use the personal information you provide to us, in accordance with the General Data Protection Regulations (GDPR)

Employer of the Year, Newbury Best in Business Awards 2023

Register for email updates to keep up to date with our news and events.

Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 90 Bartholomew Street, Newbury, West Berkshire, RG14 5EE.

You can check the Financial Services register on theFCA's website .