Service Advisor

Allscreens Nationwide Ltd; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

A well-established independent dealership in Milton Keynes is seeking an experienced Service Advisor to join the team. You will deliver first-class customer service at front-of-house and help keep the workshop running smoothly.

This role offers Monday to Friday hours, no weekend work, and a supportive team during a period of growth. You will liaise with technicians, prepare quotes, and update customers on job progress.

Qualifications

• Previous experience as a Service Advisor or similar automotive role.
• Strong understanding of vehicle servicing and workshop operations.
• Excellent customer service and communication skills.
• Proficiency in invoicing, job card creation, and workshop administration.
• Ability to manage multiple bookings with attention to detail.

Responsibilities

• Welcome customers and provide front-of-house service.
• Book vehicles into the workshop and manage appointments.
• Handle enquiries in person and by phone.
• Prepare and raise job cards and repair orders.
• Provide customers with updates on repairs.
• Liaise with technicians and Service Manager to ensure workflow.
• Prepare invoices and process completed repairs.
• Explain repair work and costs to customers.
• Identify additional work opportunities and obtain authorisation.
• Provide accurate estimates and keep customers informed.
• Support the Service Manager daily operations.

Skills

Customer service

Communication

Invoicing

Workshop administration

Front-of-house

Scheduling

Job description

We are currently seeking an experienced Service Advisor for a well-established and expanding independent dealership in Milton Keynes, Buckinghamshire.

This is an excellent opportunity for a motivated Service Advisor to join a thriving business during a dynamic growth phase. The successful Service Advisor will play a key role in delivering exceptional customer service and supporting the smooth operation of the workshop.

• Monday to Friday working hours: 8:30am – 5:00pm
• No weekend working, including Saturdays and Sundays
• Stable, long-term employment with a growing service department
• Supportive management team
• Opportunity to join the business during an exciting period of expansion
• Workshop currently booking at least one week in advance, with demand increasing

Duties:

• Welcome customers and deliver professional front-of-house service
• Book vehicles into the workshop and manage customer appointments effectively
• Handle customer enquiries in person and over the phone
• Prepare and raise job cards and repair orders
• Provide customers with updates on vehicle repairs and progress
• Liaise closely with Technicians and the Service Manager to ensure efficient workflow
• Prepare invoices and process completed repairs
• Clearly explain repair work and associated costs to customers
• Identify additional work opportunities and gain customer authorisation
• Provide accurate estimates and keep customers informed throughout the process
• Support the Service Manager in day-to-day departmental operations

Requirements:

• Previous experience as a Service Advisor, Service Receptionist, or similar automotive customer-facing role
• Strong understanding of vehicle servicing and workshop operations
• Excellent customer service and communication skills
• Proficiency in invoicing, job card creation, and workshop administration
• Well-developed organisational skills with the ability to manage multiple bookings
• Professional and approachable manner
• Attention to detail and accuracy
• Ability to work collaboratively with Technicians and workshop management
• Genuine commitment to delivering outstanding customer service
• Stable employment history with long-term career intentions

This Service Advisor vacancy offers an exciting chance to join a reputable independent dealership in Milton Keynes, Buckinghamshire, at a key growth stage. The Service Advisor role provides the opportunity to work within a supportive environment, with no weekend duties, in a modern setting.