Service Advisor

Allscreens Nationwide Ltd; Melton Mowbray; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Bonus included

Flexible working hours

Company pension

On-site parking

Job summary

Allscreens Nationwide Ltd in Melton Mowbray is seeking an experienced Service Advisor to join a friendly, growing automotive dealership. You will greet customers, manage bookings, advise on repairs, prepare quotes, and handle invoicing and payments.

The role offers flexible full-time or part-time hours, with shifts starting at 10:00am or 12:00pm and a weekend rota on one in three Saturdays. A company pension and on-site parking are included.

Qualifications

• Proven experience as a Service Advisor in the motor trade.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Meeting and greeting customers in a friendly and professional manner.
• Managing customer bookings and vehicle check-in at the workshop.
• Advising customers on necessary repairs and recommended services.
• Preparing cost estimates and timescales for repairs.
• Upselling additional services via vehicle health checks.
• Preparing invoices and explaining completed work to customers.
• Processing customer payments.
• Quotations and sales of service plans.
• Completing vehicle handovers and performing follow-up customer contact.
• Maintaining high levels of customer satisfaction.
• Supporting the wider Aftersales team as required.
• Working towards departmental targets and deadlines to ensure operational efficiency.

Skills

Service Advisor experience

Customer-facing

Communication skills

Teamwork

Tools

Computer systems

Job description

We are recruiting for the role of Service Advisor on behalf of a well-established, family-owned automotive dealership in Melton Mowbray, Leicestershire. This position offers an excellent opportunity for experienced Service Advisors seeking flexible working hours within a reputable and growing business. Our client is looking for a dedicated professional who can deliver excellent customer service and support the automotive aftersales process effectively.

Benefits of the Service Advisor:

• Up to £37,000 salary including bonus
• Flexible full-time or part-time working arrangements
• Monday to Friday shifts, starting at 10:00am or 12:00pm, finishing at 6:00pm
• One in three Saturday mornings, 8:30am – 1:00pm, with time off in lieu
• Additional hours available for holiday and absence cover
• Occasional morning collection and delivery opportunities
• Company pension scheme
• On-site parking
• Friendly, stable, and expanding automotive business
• Opportunity to work within a professional and supportive team

Duties of the Service Advisor:

• Meeting and greeting customers in a friendly and professional manner
• Managing customer bookings and vehicle check-in at the workshop
• Advising customers on necessary repairs and recommended services
• Preparing cost estimates and timescales for repairs
• Upselling additional services via vehicle health checks
• Preparing invoices and explaining completed work to customers
• Processing customer payments
• Quotations and sales of service plans
• Completing vehicle handovers and performing follow-up customer contact
• Maintaining high levels of customer satisfaction
• Supporting the wider Aftersales team as required
• Working towards departmental targets and deadlines to ensure operational efficiency

Requirements of the Service Advisor:

• Proven experience as a Service Advisor or in a similar customer-facing role within the motor trade
• Strong knowledge of automotive aftersales processes
• Excellent communication and customer service skills
• Organisational and administrative competence
• Confidence in using computer systems
• Professional and motivated approach
• Ability to work effectively within a team
• Strong attention to detail
• Ability to work efficiently under pressure and meet deadlines
• Full clean driving licence