Service Advisor

Endeavour Automotive Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Life insurance

Employee Referral Scheme

Job summary

Endeavour Automotive North London is seeking a Service Advisor to manage customer enquiries by phone and in person, converting them into bookings and driving service sales.

You will deliver exceptional customer service, maintain composure in challenging situations, and work in a team‑oriented environment with a strong focus on customer satisfaction.

Qualifications

• At least 2 years’ customer facing experience within the automotive industry.
• Excellent communication skills at all levels and deliver outstanding customer experience.

Responsibilities

• Handle customer enquiries by telephone and in person and convert into bookings.
• Maximise service sales and profitability through selling core and value-added products.
• Provide an exceptional customer service experience and maintain customer loyalty.

Skills

Customer service

Communication skills

Team player

Job description

Job Location: Hyundai North London, Colney Hatch Lane, New Southgate, London, N11 3DG, United Kingdom

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, Lotus, Polestar, Alpine, Geely, Omoda and Jaecoo across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated Service Advisor to join our Hyundai North London team.

What you will do:

Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.

Who you are:

The Service Advisor we are looking for will be a team player who thrives in a customer centric, creative, and a results’ driven environment. They will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. They will also be logical, methodical, and innovative in their approach whilst using their energy and charisma to maintain a trusting and productive environment.

For this role you must have the following:

• At least 2 years’ customer facing experience within the automotive industry.
• Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience

Job Types: Full-time, Permanent

Pay: £30,000.00 per annum, £40,000.00 OTE per year

• Life insurance

Schedule:

• Weekend availability

Supplemental pay types:

• Performance bonus

Experience:

• service advisor: 1 year (required)

Ref: SAHNL

Closing Date 31/10/2026

Location Hyundai North London, United Kingdom

• Life InsuranceEmployee Referral Scheme