Service Advisor

Career Choices Dewis Gyrfa Ltd; Bridgend; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Car Buyer Scheme

Manufacturer training

Career progression

Overtime pay

Job summary

We are seeking an experienced Service Advisor to join a reputable dealer group in Bridgend. The role focuses on delivering outstanding customer service, coordinating servicing, and communicating with customers throughout the repair process within a family-run business environment.

Benefits include a competitive salary, OTE, and training, with rotating shifts and ample progression opportunities within an innovative dealership group.

Qualifications

• Recent or current experience as a Service Advisor or a similar role within a franchised dealership.
• Exceptional communication skills with a focus on delivering outstanding customer service.
• Strong organisational skills and IT literacy; Kerridge/ADP experience is preferable.
• Full UK driving licence with minimal points.
• Ability to work on rotating shifts including Saturdays.

Responsibilities

• Greet and assist customers in a professional and courteous manner at the Service Department.
• Schedule vehicle servicing, maintenance, and repair work efficiently.
• Liaise with the workshop to monitor progress of repairs and communicate updates to customers.
• Upsell additional products and services to maximise workshop productivity and customer satisfaction.
• Arrange courtesy vehicles when required.
• Maintain accurate records of all customer interactions and service activities.
• Provide a high standard of customer service, ensuring total customer satisfaction.

Skills

Exceptional communication

Customer service focus

IT literacy

Kerridge/ADP familiarity

Full UK driving licence

Organisational skills

Tools

Kerridge/ADP systems

Job description

We are currently seeking an experienced and professional Service Advisor to join a reputable dealer group in Bridgend.

This is an excellent opportunity for a individual with a strong customer service background within the automotive industry to develop their career within a forward-thinking, family-run business.

Benefits of a Service Advisor:

• Competitive salary of up to £29,750 per annum, dependent on experience
• OTE of £35,000 - 22 days’ annual leave plus Bank Holidays
• CBS (Car Buyer Scheme) for you and your family
• Access to manufacturer-accredited training and development
• Opportunities for career progression within an innovative dealership group
• Rotating shifts including early mornings, late finishes, and every third Saturday, with overtime paid at time and a half

Duties of a Service Advisor:

• Greet and assist customers in a professional and courteous manner at the Service Department
• Schedule vehicle servicing, maintenance, and repair work efficiently
• Liaise with the workshop to monitor progress of repairs and communicate updates to customers
• Upsell additional products and services to maximise workshop productivity and customer satisfaction
• Arrange courtesy vehicles when required
• Maintain accurate records of all customer interactions and service activities
• Provide a high standard of customer service, ensuring total customer satisfaction

Requirements of a Service Advisor:

• Recent or current experience as a Service Advisor or a similar role within a franchised dealership
• Exceptional communication skills with a focus on delivering outstanding customer service
• Strong organisational skills and IT literacy; experience with Kerridge/ADP systems is preferable
• Full UK driving licence with minimal points
• Ability to work on rotating shifts including Saturdays

Contact Harry Thaxton-WoodCock, Automotive Recruitment Specialist at Perfect Placement covering Bridgend and West Lothian.

If you are an experienced Service Advisor looking for a new and rewarding opportunity within the Bridgend area, this vacancy offers excellent earning potential, career development, and a supportive working environment.