Assistant Service Manager

Sandicliffe Ltd.; Loughborough; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Manufacturer and leadership training

Career progression

Cycle to work

Employee discounts

Assistance programme

Job summary

Sandicliffe Ltd in Loughborough is seeking an Assistant Service Manager to help lead a busy service department, delivering an outstanding experience for customers and colleagues.

You will work closely with the Service Manager to drive performance, coach Service Advisors, monitor workshop flow, and ensure high standards of customer care and compliance.

This role offers a clear path for progression within a growing automotive group and includes a competitive salary with bonus opportunities.

Qualifications

• Experience in an automotive service environment.
• Experience supervising or leading a team is advantageous.
• Strong customer service and communication skills.
• Excellent organisational and problem-solving abilities.

Responsibilities

• Support the Service Manager in the daily running of the service department.
• Lead, motivate, and develop Service Advisors and departmental colleagues.
• Ensure exceptional levels of customer satisfaction and retention.
• Monitor workshop loading and productivity to maximise efficiency.
• Assist in achieving departmental KPIs, profitability, and manufacturer standards.
• Handle customer queries and complaints professionally and effectively.
• Support colleague training, coaching, and performance management.
• Maintain high standards of compliance, health and safety, and customer care.

Skills

Leadership

Customer service

Communication

Organisational skills

Job description

Are you an experienced automotive professional ready to take the next step in your career? Do you thrive in a fast-paced environment where customer service, team leadership, and operational excellence go hand in hand?

At Sandicliffe, we are looking for an Assistant Service Manager to join our successful team in Loughborough. This is an exciting opportunity to support the day-to-day management of a busy service department while helping to deliver an exceptional experience for our customers and colleagues.

The Role

Working closely with the Service Manager, you will play a key role in ensuring the smooth and efficient operation of the workshop and service reception. You'll help lead the team, drive performance, and ensure customers receive outstanding service from booking through to vehicle collection.

Key Responsibilities

• Support the Service Manager in the daily running of the service department.
• Lead, motivate, and develop Service Advisors and departmental colleagues.
• Ensure exceptional levels of customer satisfaction and retention.
• Monitor workshop loading and productivity to maximise efficiency.
• Assist in achieving departmental KPIs, profitability, and manufacturer standards.
• Handle customer queries and complaints professionally and effectively.
• Support colleague training, coaching, and performance management.
• Maintain high standards of compliance, health and safety, and customer care.

What We're Looking For

• Previous experience within an automotive service environment.
• Experience supervising or leading a team would be advantageous.
• Strong customer service and communication skills.
• Excellent organisational and problem-solving abilities.
• A proactive and positive approach to leadership.
• Ability to work effectively in a busy, customer-focused environment.
• Full UK driving licence.

What We Offer

• Competitive salary and performance-related bonus.
• Company pension scheme.
• Manufacturer and leadership training opportunities.
• Career progression within a growing automotive group.
• Enhanced Maternity & Paternity scheme
• Cycle to work scheme
• Aviva Digicare
• Employee discounts across the Sandicliffe Group.
• Supportive and collaborative working environment.
• Employee Assistance Programme.

Diversity, Equity & Inclusion

At Sandicliffe, we believe that different perspectives, backgrounds, and experiences make us stronger. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

All employment offers are conditional upon the successful completion of relevant pre-employment checks.