Service Advisor

Pembrook Resourcing LTD; Hereford; On-site; GBP 28,000 - 62,000; Full time

Benefits offered by this job

1 in 3 Saturdays

Manufacturer training

Career development

Company benefits package

Job summary

Hereford is calling for an experienced Service Advisor to join a busy dealership. You will manage the service journey from booking to handover, ensuring first-class customer care and smooth repairs. The role offers £28,000 base salary plus £34,000 OTE, with 1 in 3 Saturdays on a rota and ongoing manufacturer training.

Key duties include booking, updates to customers, workshop liaison, preparing estimates, processing invoices and delivering exceptional service within dealership standards.

Qualifications

• Previous experience as a Service Advisor within the motor trade is preferred.
• Excellent communication and organisational skills.
• Ability to work well under pressure in a busy dealership environment.
• Full UK driving licence.

Responsibilities

• Booking customer vehicles in for servicing, maintenance and repairs.
• Keeping customers updated throughout the repair process.
• Liaising with the workshop to ensure work is completed efficiently.
• Preparing estimates and explaining any additional work required.
• Processing invoices and handling payments.
• Delivering outstanding customer service while meeting dealership standards.

Skills

Experience as Service Advisor

Excellent communication

Organisational skills

Work well under pressure

Full UK driving licence

Job description

Service Advisor – Hereford

£28,000 Basic Salary + £34,000 OTE

An exciting opportunity has arisen for an experienced Service Advisor to join a successful and busy dealership in Hereford.

We're looking for someone with excellent customer service skills who can confidently manage the service journey from booking vehicles in through to handover, ensuring every customer receives a first-class experience.

The Role

• Booking customer vehicles in for servicing, maintenance and repairs.
• Keeping customers updated throughout the repair process.
• Liaising with the workshop to ensure work is completed efficiently.
• Preparing estimates and explaining any additional work required.
• Processing invoices and handling payments.
• Delivering outstanding customer service while meeting dealership standards.

Requirements

• Previous experience as a Service Advisor within the motor trade is preferred.
• Excellent communication and organisational skills.
• Ability to work well under pressure in a busy dealership environment.
• Full UK driving licence.

What's on Offer

• £28,000 Basic Salary + £34,000 OTE.
• 1 in 3 Saturdays on a rota.
• Manufacturer training and ongoing career development.
• Company benefits package.
• Friendly, supportive team with genuine opportunities to progress.

If you're an experienced Service Advisor looking for your next opportunity in Hereford, we'd love to hear from you. Apply today!