Service Advisor

Perfect Placement UK Ltd; Hampstead; On-site; GBP 27,000 - 33,000; Full time

Job summary

Perfect Placement UK Ltd represents a reputable commercial dealership in Exeter seeking a Customer Service Advisor. You will deliver exceptional customer care, handle inquiries, schedule appointments, and support the sales team in a busy dealership environment.

This role offers a stable, team-focused setting with clear opportunities for progression. Hours are 8:00 to 17:30, Monday to Friday, with one in three Saturdays on a rota.

Qualifications

• Proven experience in customer service within a busy automotive dealership.
• Excellent communication and organisational skills.
• Ability to thrive in a fast-paced dealership environment.

Responsibilities

• Provide exceptional customer service and support to clients.
• Manage customer inquiries and appointment scheduling.
• Maintain accurate records of customer interactions.
• Assist the sales team with administrative tasks.
• Support aftersales services to ensure customer satisfaction.

Skills

Customer service

Communication

Organisation

Sales support

Rapport building

Job description

We are recruiting for a Customer Service Advisor on behalf of a reputable commercial dealership located in Exeter. This is an excellent opportunity for a skilled motor trade professional seeking to advance their career within a well-established dealership environment. The Customer Service Advisor role offers a stable and supportive setting, ideal for those with a strong focus on delivering exceptional customer care and possessing a good understanding of the automotive sector.

Benefits for the successful Service Advisor:

• Competitive salary of up to £30,000, with an OTE of £32,000
• Working hours Monday to Friday, 8:00 am to 5:30 pm
• One in three Saturday mornings on a rota basis
• Working within a reputable dealership with genuine opportunities for career progression
• Supportive team environment in a busy dealership setting
• Stable employment within a well-regarded establishment

Duties of the Service Advisor:

• Providing exceptional customer service and support to clients
• Managing customer inquiries and appointment scheduling efficientlyMaintaining accurate and detailed records of customer interactions
• Assisting the sales team with administrative tasks
• Supporting aftersales services to ensure high levels of customer satisfaction
• Ensuring seamless communication between customers and the dealership

Requirements of the Service Advisor:

• Proven experience as a Customer Service Advisor within the automotive industry preferred
• Excellent communication and organisational skills
• Ability to thrive in a fast-paced, busy dealership environment
• Stable employment history with a professional approach
• Genuine passion for the motor trade and customer care
• Strong ability to build rapport and deliver tailored customer solutions