Service Advisor

Perfect Placement UK Ltd; Twickenham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private healthcare plan

Life insurance

Employee assistance programme

Exclusive discounts on vehicle Purch.

Car leasing scheme

Loyalty awards

Long-service benefits

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a well-established main car dealership in Twickenham. You will join a professional front-of-house team with excellent earning potential and structured training.

The role offers a basic salary up to £29,000 plus bonus with an OTE of £37,000, Monday to Friday 8:00am–6:00pm and a Saturday morning rota. Career development and private healthcare are provided.

Qualifications

• Previous experience in an automotive Service Advisor position is essential.
• Strong customer service and communication skills.
• Professional, enthusiastic and team-focused approach.
• Ability to work effectively in a busy main dealership environment.
• Good organisational skills and attention to detail.
• Commitment to delivering an excellent customer experience.

Responsibilities

• Manage customer bookings and maintain an accurate service diary.
• Provide professional customer service throughout the vehicle ownership journey.
• Process job cards accurately and efficiently.
• Take payment for completed work.
• Promote service plans and warranty products where appropriate.
• Meet and exceed monthly sales and customer satisfaction targets.
• Help increase departmental sales and profitability.
• Maintain a clean, professional and customer-focused working environment.
• Uphold the dealership’s high standards of professionalism and service quality.
• Work collaboratively as part of the dealership’s service team in this Service Advisor role.

Skills

Customer service

Communication

Team-focused

Organisation

Job description

Our client, a well-established main car dealership in Twickenham, is seeking an experienced Service Advisor to join its professional and supportive front-of-house team. This Service Advisor opportunity offers excellent earning potential, structured training and long-term career development within a customer-focused automotive environment.

• Up to £29,000 basic salary plus bonus, with an OTE of £37,000
• Monday to Friday, 8:00am to 6:00pm, with a Saturday morning rota
• Manufacturer training programme and career development opportunities
• Private healthcare plan, life insurance and employee assistance programme
• Exclusive discounts on vehicle purchases, servicing and parts
• Car leasing scheme, loyalty awards and long-service benefits

Duties:

• Manage customer bookings and maintain an accurate service diary
• Provide professional customer service throughout the vehicle ownership journey
• Process job cards accurately and efficiently
• Take payment for completed work
• Promote service plans and warranty products where appropriate
• Meet and exceed monthly sales and customer satisfaction targets
• Help increase departmental sales and profitability
• Maintain a clean, professional and customer-focused working environment
• Uphold the dealership’s high standards of professionalism and service quality
• Work collaboratively as part of the dealership’s service team in this Service Advisor role

Requirements:

• Previous experience in an automotive Service Advisor position is essential
• Strong customer service and communication skills
• A professional, enthusiastic and team-focused approach
• The ability to work effectively in a busy main dealership environment
• Good organisational skills and attention to detail
• A commitment to delivering an excellent customer experience

Applications are also welcomed from Senior Service Advisors, Service Managers and Aftersales Managers seeking a rewarding new opportunity

This Service Advisor vacancy is suited to an experienced automotive professional seeking career progression