Service Advisor

The Solution Automotive Limited; Greater London; On-site; GBP 33,000 - 38,000; Full time

Job summary

A well-established family-owned franchised dealer in Surrey is looking for an experienced Service Advisor. You will be the first point of contact for customers, managing service and repair requests while delivering exceptional service. The position offers a competitive salary of £33,600 basic with £38,000 OTE uncapped, 22 days of holiday plus birthdays off, and opportunities for career growth within a supportive team environment.

Benefits

Company events

Company pension

CBS Car Scheme

Staff Discount

22 Days Holiday, plus birthday off

Qualifications

• Must have experience in a Service Advisor role, ideally in a franchised car dealership.
• Exceptional customer service skills required.
• Ability to efficiently manage customer repair requirements.

Responsibilities

• Act as the first point of contact for customers in Aftersales.
• Manage customer service and repair requests efficiently.
• Promote additional products and services while liaising with management.

Skills

Customer service skills

Experience in service and repair work

Upselling techniques

Job description

Service Advisor, Surrey

Our client, a wellestablished family‑owned franchised dealer in Surrey, is looking to recruit an experienced Service Advisor.

Salary: £33,600 Basic | £38,000 OTE Uncapped

Working Hours / Days: 45 hrs per week (Mon – Fri – 8.30am to 6pm | 1 in 4 Saturday mornings paid time and half)

Responsibilities

• Act as the first point of contact for customers in the Aftersales department, checking vehicles in and out, liaising with customers to ensure the best possible customer experience and securing future work as necessary.
• Deal with customers' requirements for service and repair work in an efficient and courteous manner.
• Carry out systematic follow‑up, upsell and prospecting activities to maintain and build the volume of work for the service department.
• Raise job cards in line with manufacturer standards.
• Receive completed job cards and inform the customer of the expected completion time and cost involved.
• Inform customers when additional work is required or problems arise and gain their authority to proceed.
• Deliver exceptional levels of customer service.
• Promote additional products and services while working with the Workshop Controller and the Service Manager.
• Have experience in the role, ideally within a franchised car dealership.

Benefits

• Company events
• Company pension
• CBS Car Scheme
• Staff Discount
• 22 Days Holiday, birthdays given as an additional day off + Bank Holidays

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long‑standing relationships. If you are a skilled and experienced automotive candidate, we want to hear from you and rest assured you’ll be dealing with a person, not just a consultant.

Do you have exceptional customer skills or experience in a customer service advisor role? If this sounds like you, we would love to hear from you, please apply with an up‑to‑date CV and we will be in touch to discuss your application further.