Service Advisor

Focus Resourcing; Grays; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee car purchase

Repair discount scheme

Job summary

Focus Resourcing in Grays is seeking an Experienced Automotive Service Advisor to handle bookings and service plans from 8am-6pm Mon-Fri and 8am-2pm Saturday on a 1 in 3 rotation. The role involves liaising with customers, workshop team, and arranging transport.

The ideal candidate will have strong customer service, excellent communication, and computer literacy. A pension, life assurance, and employee car purchase scheme are among the benefits, with an OTE up to £38,000.

Responsibilities

• Arrange vehicle services via telephone and face to face communication
• Understand customer's requirements, addressing any specific concerns
• Manage and follow up all work in progress on customer vehicles; liaise with Workshop Controller and Technicians to meet time frames
• Contact customers to advise of further services or costs that arise during the service
• Arrange alternative transport for the customer

Job description

Experienced Automotive Service Advisor required to work Monday - Friday, 8am - 6pm, and Saturdays, 8am - 2pm on a 1 in 3 rotation. Salary is £27,000, plus OTE £38,000. Fantastic additional perks available - such as pension, life assurance, employee car purchase scheme.

Daily duties:

• Arrange vehicle services via telephone and face to face communication
• Understand customer's requirements, addressing any specific concerns
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
• Contact customers to advise of further services or costs that arise during the service
• Arrange alternative transport for the customer

Benefits:

• Salary per annum is £27,000 OTE £38,000
• Achievable bonus plan
• Pension
• Life assurance
• Employee car purchase
• Repair discount scheme

The ideal applicant will have their own transport given the site location.

The ideal applicant will have a passion for customer service, excellent face to face and telephone communication skills. Computer literacy is essential, as is the ability to learn new systems quickly.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.